Role / Skills - Program Management II
Long Term
Location Phoenix US - Day one Onsite
| Title | Skills | Job description |
| Program Management II | BI; Functional Testing; Incident Management; ServiceNow | Contractor Role: Proactive Servicing Technical Lead (Backfill) Role Overview We are seeking a self-starter with strong technical expertise to support and advance our proactive servicing program. This individual will leverage advanced monitoring platforms-such as Nexthink and other device health monitoring tools-to anticipate detect and remediate issues before they impact colleague productivity. A solid understanding of ServiceNow and IT Service Management (ITSM) principles is essential for integrating proactive insights into workflows ensuring service delivery compliance and meeting key performance indicators (KPIs) related to proactive servicing and problem management. Key Responsibilities - Technical Lead of the Proactive Servicing Program: Manage and continuously enhance proactive servicing across the organization with a focus on preventing end-user issues and improving colleague experience.
- Enterprise Device Health Program: Act as the technical lead leveraging Nexthink and other monitoring tools to identify trends automate remediation and drive continuous performance improvements.
- ServiceNow Integration: Embed proactive servicing insights into ServiceNow enabling seamless workflow automation incident deflection and effective problem management.
- Performance Monitoring: Define track and report on KPIs for service delivery proactive interventions and device health aligned to ITIL/ITSM frameworks.
- Tool Optimization: Maximize the value of device health monitoring platforms (e.g. Nexthink) for troubleshooting remote actions and preventative measures by support teams and engineers.
- Data Analysis & Insights: Analyze device health data sentiment data and operational metrics to provide predictive insights and actionable recommendations that inform strategic decisions.
Skills & Attributes - Technical Expertise
- Deep understanding and hands-on experience with device health monitoring tools especially Nexthink.
- Familiarity with other DEX (Digital Employee Experience) tools is a strong plus.
- ServiceNow & ITSM Knowledge
- Strong working knowledge of ServiceNow modules (Incident Problem Change Knowledge ITOM ITAM).
- Solid grasp of ITIL or related ITSM best practices.
- Analytical Skills
- Ability to work with large datasets spot trends and create actionable insights.
- Proven track record of producing clear meaningful reports and dashboards.
- Problem-Solving
- Exceptional analytical critical thinking and troubleshooting skills.
Tool-Specific Competencies - Nexthink: NQL dashboards campaigns remote actions data model knowledge.
- ServiceNow: Reporting dashboarding and data model understanding.
|
Role / Skills - Program Management II Long Term Location Phoenix US - Day one Onsite Title Skills Job description Program Management II BI; Functional Testing; Incident Management; ServiceNow Contractor Role: Proactive Servicing Technical Lead (Backfill) Role Overview We ar...
Role / Skills - Program Management II
Long Term
Location Phoenix US - Day one Onsite
| Title | Skills | Job description |
| Program Management II | BI; Functional Testing; Incident Management; ServiceNow | Contractor Role: Proactive Servicing Technical Lead (Backfill) Role Overview We are seeking a self-starter with strong technical expertise to support and advance our proactive servicing program. This individual will leverage advanced monitoring platforms-such as Nexthink and other device health monitoring tools-to anticipate detect and remediate issues before they impact colleague productivity. A solid understanding of ServiceNow and IT Service Management (ITSM) principles is essential for integrating proactive insights into workflows ensuring service delivery compliance and meeting key performance indicators (KPIs) related to proactive servicing and problem management. Key Responsibilities - Technical Lead of the Proactive Servicing Program: Manage and continuously enhance proactive servicing across the organization with a focus on preventing end-user issues and improving colleague experience.
- Enterprise Device Health Program: Act as the technical lead leveraging Nexthink and other monitoring tools to identify trends automate remediation and drive continuous performance improvements.
- ServiceNow Integration: Embed proactive servicing insights into ServiceNow enabling seamless workflow automation incident deflection and effective problem management.
- Performance Monitoring: Define track and report on KPIs for service delivery proactive interventions and device health aligned to ITIL/ITSM frameworks.
- Tool Optimization: Maximize the value of device health monitoring platforms (e.g. Nexthink) for troubleshooting remote actions and preventative measures by support teams and engineers.
- Data Analysis & Insights: Analyze device health data sentiment data and operational metrics to provide predictive insights and actionable recommendations that inform strategic decisions.
Skills & Attributes - Technical Expertise
- Deep understanding and hands-on experience with device health monitoring tools especially Nexthink.
- Familiarity with other DEX (Digital Employee Experience) tools is a strong plus.
- ServiceNow & ITSM Knowledge
- Strong working knowledge of ServiceNow modules (Incident Problem Change Knowledge ITOM ITAM).
- Solid grasp of ITIL or related ITSM best practices.
- Analytical Skills
- Ability to work with large datasets spot trends and create actionable insights.
- Proven track record of producing clear meaningful reports and dashboards.
- Problem-Solving
- Exceptional analytical critical thinking and troubleshooting skills.
Tool-Specific Competencies - Nexthink: NQL dashboards campaigns remote actions data model knowledge.
- ServiceNow: Reporting dashboarding and data model understanding.
|
View more
View less
Job Location:
Monthly Salary:
Not Disclosed
Posted on:
17 days ago
Vacancies:
1 Vacancy
