Customer Success Executive

Title: Customer Success Executive

Location: Farmington CT - Onsite

Duration: Full Time

Purpose of the Role -

Work collaboratively with Clients to identify opportunities and design solutions which right fit the requirement.

This position is an Individual Contributor role and will represent in the region Identify New Business opportunities (Unravel the opportunities in Market segments/industry verticals)

Drive Account Based Strategy and Strong Engagement Exceed Set Targets and work with cross functional team to achieve Business goals.

The ideal candidate has the below Knowledge and abilities

The ability to work comfortably with key executives in customer organizations and key global accounts

Ability to build and manage a partner/customer ecosystem in the local region

Knowledge of both in-premise and cloud offerings

Knowledge of enterprise customer segment and technology trends

Consistently displays excellent organizational communication project management negotiation and problem-solving skills

Deliver articulate effective and audience appropriate presentations for Solution products/technologies strategies and initiatives

Key Responsibilities:

Responsible for selling Digital Solutions and Service Offerings (DigitalApplications Digital Cloud Digital Network Digital Security Digital Workspace

Transformation Services Digital Infrastructure Management and Cyber Security Services) directly to select enterprise named customers as a key focus area where they possess the sales and technical expertise required to conduct all phases of the sales cycle.

Responsible to drive deals from opportunity identification validation qualification to closing the Deal - Present the value of solutions to all levels of customers management and drive services sales.

Participate and team up with technical presales and Partner specialists to provide complete solutions to customers.

Responsible to build and propose transformational services to customers identify triggers identify key IT issues which impact the business and make recommendations to customers.

Build and develop business case provide relevant and sound business & technical advice to the customer and present the same to various stakeholders within the company.

Map competition and develop appropriate winning sales strategies often in conjunction with Partners.

High degree of commitment and goal orientation is a must and must be willingto adjust to the demands of a dynamic environment.

Requirements:

Overall about 10 years experience in selling with a proven track record in sales.

At least 5 years experience in selling managed services optimization and integration services to customers at C Level (Executives).

Candidate should have experience in services and solution selling i.e. IT Infrastructure management services.

Candidate should have a conceptual knowledge of IT Infrastructure

Technologies (Server/Storage/Network/Voice/Cloud/Middleware etc. & IT Service Management).

Candidate should have developed new accounts and managed existing accounts and have the capability to translate the customer business issues into requirements.

Candidate should have managed large conglomerates and global customers and must have engaged CXO /CIOs.

Candidate must have connects with partner ecosystem in the region.

Candidate must possess excellent verbal written communication and presentation skills.