Technical Support Speciailist

Grand Rapids, MI - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

A top 10 global tool manufacturer experiencing tremendous growth is seeking a recent graduate or early-career IT professional (1 2 years experience) to join our team. This role provides first-level technical support via phone email and deskside assistance to internal teams including Customer Service and Finance (approximately 60 users onsite).

Key Responsibilities:

Troubleshoot and resolve hardware/software issues and user inquiries.
Support O365 Teams and mobile devices.
Assist with laptop rollouts inventory management and documentation of support processes.
Follow established SOPs and maintain detailed service records.

What Were Looking For:

Strong communication skills with the ability to explain technical issues in simple terms.
Inquisitive nimble and detail-oriented problem solver.
Team-oriented with a customer-first mindset.

Culture:

A laid-back family-like environment where collaboration and continuous learning are encouraged.

Are you in Dont hesitate to get in touch with me to find out how to apply!

Thanks SierraITS