Cloud Infrastructure Engineer II

GCIs Cloud Infrastructure Engineer II will be a pivotal role in setting the strategic direction and guiding the architecture of the enterprise cloud infrastructure service line. This position encompasses all aspects of the software-defined infrastructure lifecycle including automated delivery Day 2 operations and providing oversight for Infrastructure as Code (IaC) initiatives. Ensures that software development best practices are followed across cloud-based infrastructure initiatives.

Engage in hands-on collaboration with a variety of enterprise tools and service lines to create innovative high-quality and carefully planned solutions. Requires participation in company-wide initiatives working cross-functionally across business units to enhance public cloud infrastructure solutions. As an engineer on the cloud infrastructure team will contribute to the operational support and continuous improvement of cloud solutions as well as the development of problem-solving strategies leveraging multiple public cloud platforms.

• ACCOUNTABILITY- Takes ownership for actions decisions and results; openly accepts feedback and demonstrates a willingness to improve.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust confidence and respect; adheres to GCIs Code of Conduct for Employees the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCIs Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings training and other work obligations.
• RESULTS - Uses a combination of job knowledge initiative sound decision making innovation adaptability and problem solving.
  • Strong organizational and time management skills.
• Experience with Cloud service platforms utilizing enterprise-selected tools.
• High Availability (HA) concepts and direct experience with successful implementation of highly available (HA) and scalable solutions in public and/or private cloud space.
• Experience with contemporary software development practices and supporting tools.
• Experience with automation and orchestration tools and disciplines such as Terraform Chef Tanzu vRealize Automation Aria or other similar cloud platform agnostic tools.
• Experience with cloud computing platforms such as Amazon Web Services Azure and Google.
• Experience with network delivery architectures such as NSX IP Fabric and dedicated cloud connections not limited to Direct Connect and Express Route.
• Knowledge andor experience with containerization technologies and lifecycle management of these technologies.
• Understand contemporary architecture such as micro-services and containers.
• Working knowledge of common and industry standard cloud-native/cloud-friendly authentication mechanisms (OAuth OpenID etc.).
• Ability to explain differences between cloud-based and on-premises based solutions to customers.
• Ability to share mentor or teach others effectively using common IT solutions and tools in the cloud.
• Excellent troubleshooting and problem-solving skills with IT infrastructure focus.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.

TECHNICAL COMPETENCIES:

• Proficient computer skills and MS Office knowledge (e.g. Outlook Teams Word Excel) to complete job duties effectively such as using the company intranet and to accurately retrieve and input information into databases or equivalent.

Additional Job Requirements:

This is an intermediate-level Engineer position where the individual works with minimal supervision and demonstrates a comprehensive understanding of their discipline. This role requires the ability to independently manage and execute small to medium-sized projects while providing support to senior staff on more complex initiatives all while adhering to deadlines and operating within constraints. The Engineer is expected to make informed technical decisions independently addressing moderately complex design challenges and offering technical guidance and solutions to ensure the consistent delivery of services in line with service level agreements (SLAs). Additionally this position will serve as a key liaison between multiple business units and teams providing both technical support and strategic oversight to ensure alignment and successful project outcomes.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Bachelors degree in Computer Science Engineering or related field. *
• A minimum of four (4) years of professional experience in Telecommunications Computer Science/Enterprise IT or a related field is required including the following specific experience: *
  • At least one (1) year of experience supporting legacy infrastructure environments (On-Premises); and
  • At least one (1) year of experience supporting cloud-based infrastructure including platforms such as Azure AWS or Google Cloud; or
  • Alternatively a minimum of two (2) years of experience in supporting cloud-based infrastructure would fulfill both requirements.

Preferred:

• Telecommunications experience.
• Other relevant telecom industry or job specific certifications.
  • Industry (non-technical): TOGAF CEA Certified SOA Architect CITA EACOE Open CA FEAC SAFe.
  • Industry (technical): Azure AWS Google CCNP JNCIA JCNIP VCP VCAP VCDX.
  • Desired: Azure Fundamentals or AWS Cloud Practitioner or Google Cloud Engineer.

DRIVING REQUIREMENTS:

• This position may require access to reliable transportation for occasional travel between retail store locations offices worksites or other locations as needed.

Office/Remote:

• Work is primarily sedentary requiring daily routine computer usage.
• Ability to work shifts as assigned work in standard office/home office setting and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficiently to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Available to work additional time on weekends holidays before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.