Residential Administrator Waldorf Astoria New York
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Job Location:
New York City, NY - USA
Hourly Salary:
$ 31 - 36
Posted on:
13 days ago
Vacancies:
1 Vacancy
Job Summary
What we are looking for
We are seeking a Residential Administrator who is passionate about providing polished professional and anticipatory support in a luxury residential environment. The ideal candidate thrives in an administrative setting that demands accuracy discretion and high attention to detail. With a refined sense of service and a collaborative approach you will ensure the Residential Office operates seamlessly while enhancing the resident experience through efficiency communication and genuine care.
Exceptional organizational and multitasking skills with the ability to manage multiple priorities in a fast-paced high-touch environment.
Strong written and verbal communication skills with a professional polished demeanor.
Proficiency in Microsoft Office Suite (Word Excel Outlook PowerPoint); experience with Yardi or BuildingLink is preferred.
Previous experience in a luxury residential hospitality or property management setting strongly preferred.
A proactive and detail-oriented approach with the ability to anticipate needs and resolve issues independently.
Demonstrated commitment to confidentiality professionalism and the Waldorf Astorias standards of excellence.
Ability to work flexible hours including weekends or holidays as required by business needs.
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
#LI-JS3
EOE/AA/Disabled/Veterans
After undergoing a transformative restoration Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Residential Administrator to unveil a new era of luxury which embodies the spirit of New York City.
With a fresh modern expression of its rich authentic legacy Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms 375 Private Residences 40000 square feet of event space holistic spa and wellness programming and a celebrity chef landmark destinations around the world Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.
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Classification:Full-Time
Shift: Various must be available weekdays weekends and holidays.
Pay Rate:The pay rate for this role is $31.25 - $36.06/hour and is based on applicable and specialized experience and location.
What will I be doing
The Residential Administrator is responsible for supporting the daily operations and administrative functions of the Waldorf Astoria Residences New York. This role provides comprehensive assistance to the Residential Leadership Team to ensure the seamless management of the property and the delivery of exceptional resident addition to administrative duties the Residential Administrator will serve as the receptionist and first point of contact for the management office greeting residents guests and vendors with professionalism poise and warmth. The ideal candidate demonstrates exceptional organizational skills polished communication and a commitment to upholding the Waldorf Astorias legacy of refined service and luxury living. As a Residential Administrator you will play an integral role in supporting the operational and administrative excellence of the Waldorf Astoria Residences New York. Specifically you will:
Serve as the first point of contact for the Management Office warmly welcoming and screening all visitors residents and vendors while maintaining an organized and polished reception area.
Answer and direct incoming calls for the Residences Department; determine priority resolve inquiries independently when appropriate and relay accurate messages promptly.
Provide comprehensive administrative support to the Director of Residences Assistant Director of Residences and Assistant Director of Finance Residential including calendar management correspondence and general office organization.
Manage a range of administrative processes including copying scanning filing processing lease sale decoration and alteration applications preparing resident communications and assisting with amenity reservations payments and compliance tracking.
Maintain accurate resident owner and tenant records ensuring all documentation and databases (Yardi BuildingLink etc.) are current and properly organized.
Receive sort and distribute all incoming mail and deliveries (USPS UPS FedEx and interoffice).
Assist residents with inquiries and concerns including billing payments and general service-related requests ensuring prompt and courteous resolution.
Coordinate and schedule meetings with prospective buyers brokers and attorneys; process building questionnaires and distribute insurance certificates as needed.
Manage office inventory and place periodic orders for supplies.
Coordinate the collection and routing of Board-related documents for required signatures.
Assist with property tours for residents ownership representatives and Hilton Corporate visitors.
Attend management meetings record and maintain meeting minutes and follow up on assigned action items.
Report all suspicious persons or activities hazardous conditions etc. to the Safety/Security Department.
Perform additional duties as assigned to support departmental operations and uphold the Waldorf Astoria standard of excellence.
Required Experience:
Unclear Seniority
Key Skills
- Category Management
- Instrument
- Compensation
- CRM
- Airlines
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
