RPA Managed Services Lead (UiPath)

Job Description RPA Managed Services Lead (UiPath)

Job Title: RPA Managed Services Lead UiPath

About Valenta

Valenta is a global business solutions provider specializing in consulting digital transformation and managed services. We empower businesses to optimize operations reduce costs and achieve sustainable growth through strategic outsourcing and automation. With a global delivery model and deep expertise across industries we deliver cutting-edge solutions that help clients transform and scale their operations efficiently.

Our Vision: Making life easier one intelligent automation at a time to empower people and businesses alike.

About the Role

We are seeking a RPA Managed Services Lead (UiPath) to manage and lead our automation support operations. This role is focused on monitoring maintaining and optimizing deployed bots while providing sharp proactive client support with strong turnaround times (TATs).

The ideal candidate will combine a strong UiPath technical background with operational discipline ensuring that bots run smoothly tickets are addressed promptly and performance is continuously optimized. They will also engage with clients to understand business processes liaise with technical teams and ensure maximum ROI from deployed automations and licenses.

Requirements

Key Responsibilities

Daily Operations & Monitoring Review bot runs daily monitor bot statuses and queues and ensure automations are running as expected.

Incident & Ticket Management Manage and respond to client support tickets vigilantly and proactively ensuring sharp TATs and high client satisfaction.

Process Understanding & Client Liaison Develop a strong understanding of client business processes; act as the bridge between business stakeholders and technical support teams.

Bot Optimization Continuously work to optimize bot performance resource utilization and license allocation across client automations.

Infrastructure & Architecture Awareness Understand UiPath deployment architecture including orchestrator management VM allocations and license governance.

Support Leadership Lead and guide the managed services support team ensuring high standards of responsiveness quality and delivery excellence.

Performance Reporting Provide regular reports and insights to clients on bot performance utilization and opportunities for improvement.

Continuous Improvement Identify recurring issues propose enhancements and collaborate with solution teams to improve stability and scalability of automations.

Required Qualifications

Bachelors or Masters degree in Computer Science Information Technology Engineering or related field.

7 years of RPA experience with at least 3 years in UiPath-focused support/managed services roles.

Strong experience in managing support operations for existing bots including monitoring troubleshooting and optimization.

Proven ability to work directly with clients manage SLAs and deliver proactive support.

Technical Skills

Strong UiPath expertise in orchestrator queues unattended bots and scheduling.

Solid understanding of UiPath infrastructure (VM allocations license utilization orchestrator architecture).

Knowledge of exception handling logging and bot stability best practices.

Familiarity with SQL APIs and integrations preferred.

Prior experience in support/maintenance of enterprise RPA environments is essential.

Leadership & Soft Skills

Highly vigilant proactive and client-focused with a service-first mindset.

Strong problem-solving skills with the ability to act quickly under pressure.

Excellent communication and relationship management skills.

Ability to mentor and guide support analysts to ensure high performance.

Strong organizational and reporting skills with attention to detail.

This role is ideal for someone with a UiPath technical background who has transitioned into managing bot support and client-facing operations.

If you are passionate about ensuring automations run seamlessly clients are supported proactively and performance is optimized this is the opportunity for you.

Benefits