Accounts Receivable Representative-Collector
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Job Location:
Coral Springs, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
13 days ago
Vacancies:
1 Vacancy
Job Summary
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Accounts Receivable Representative-CollectorAbout Your Role:
As an Accounts Receivable Representative-Collector you will collect debts via telephone in a call center environment utilizing either a manual approach or an automatic telephone dialing system to contact merchants regarding their outstanding accounts. Youll be responsible for establishing rapport with merchants to overcome objections and secure payment of debts.
What Youll Do:
- Collect debts via telephone in a call center environment either manually or using an automatic telephone dialing system to contact merchants regarding their outstanding accounts.
- Ensure that collections are conducted in compliance with all applicable regulations and internal performance standards to meet or exceed personal and/or departmental objectives.
- Establish rapport with merchants to overcome objections and negotiate payment of debts.
- Document all discussions and actions in a tracking system or database.
- Confirm payment arrangements and finalize calls.
- Work on special projects as assigned.
- Recover overdue payments on accounts.
- Collaborate with debtors to establish repayment plans and encourage alternative payment solutions.
- Address customer issues and complaints related to billing.
- Maintain thorough documentation of all discussions and actions.
Experience Youll Need:
- High School Diploma or equivalent.
- Minimum of two years of customer service experience preferably in a collections call center or sales environment.
- Knowledge of applicable laws related to the debt collection industry.
- Proficiency with computer systems and database management.
- Strong work history with a proven record of job stability.
Experience That Would Be Great to Have:
- Experience with the CUBS system.
- Extensive knowledge of collections regulations including the Fair Debt Collection Practices Act.
- Previous experience in bank collections credit card collections mortgage collections medical collections or commercial collections.
- Ability to negotiate repayment plans effectively.
- Strong problem-solving skills to resolve billing issues.
- Proficiency in Microsoft Office.
How Youll Work:
- This role requires the use of a computer and audio equipment.
Sponsorship:
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidates requiring sponsorship now or in the future will not be considered for this role.
Benefits at Fiserv:
- Fuel Your Life program to support physical financial social and emotional well-being.
- Paid holidays and generous time-off policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers extra efforts with points used for rewards.
- Eight Employee Resource Groups to foster a collaborative culture.
- Unparalleled professional growth with training development and internal mobility opportunities.
- Retirement planning and discounted shares through the Employee Stock Purchase Plan.
- Medical dental vision life and disability insurance options available from day one.
- Tuition assistance and reimbursement program.
- Paid parental caregiver and military leave.
This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
Unclear Seniority
Key Skills
- Journal Entry
- Customer Service
- Collection effort
- A/R Management
- Past due Account
- General Ledger Accounting
- Accounting
- Excel
- Payroll
- Financial statement
- Collection procedures
- Customer Account
- Delinquents Account
- Direct Reports
- Timely collections
About Company
Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
