Client Care Specialist
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Job Location:
Sherbrooke - Canada
Monthly Salary:
Not Disclosed
Posted on:
30-10-2025
Vacancies:
1 Vacancy
Job Summary
BIS Safety Softwareis a fast-growing technology company providing leading software for the safety industry. We are looking to add a tech-savvy Client Care Specialist to our expanding team.
Who We Are
Founded in 2006 BISis proudly headquartered in Sherwood Park Alberta. We have developed a world class software solution by emphasizing client relationships and continuous innovation and we are looking to continue our growth across North America and around the world.
About the Role
Do you love connecting with people and helping them succeed Are you known for your ability to truly listen build rapport and make clients feel heard and valued At BIS Safety Software we believe that client care doesnt end after onboardingit evolves into long-term partnerships grounded in support insight and genuine human connection.
Were looking for a Client Care Specialist to be the voice and ears of our companyensuring our clients feel supported understood and empowered to get the most from our safety software.
This is an in-person role based in Sherwood Park Alberta.
In this role you will be expected to:
- Lead Quarterly Business Reviews (QBRs) with clients to ensure theyre supported and exploring the full potential of our software.
- Build strategic relationships that drive engagement trust and long-term success.
- Act as a consultant and advocatelistening to client challenges and connecting them with the right internal experts or resources.
- Monitor client account health flag risks or opportunities and proactively bring insights back to the team.
- Guide new Network Partners and Corporate clients through their onboarding journey.
- Support internal collaboration across teams to ensure client needs are met with care and efficiency.
- Increase system adoption by educating clients on underused modules or features they may benefit from.
- Be a strong communicatorable to confidently represent our software without needing to be the deepest technical expert.
You might be the right fit if you:
- Are driven by helping others succeednot by commissions or quotas.
- Excel at building relationships through thoughtful communication and active listening.
- Have a talent for drawing out client feedback and identifying the real issue behind a concern.
- Are incredibly organized with strong follow-up habits and attention to detail.
- Love learning new systems and can guide clients through features with ease.
- Have the capacity to manage multiple client relationships touchpoints and priorities at once.
- Have experience leading client-facing check-ins training or support sessions.
Bonus points if you have:
- Experience with HubSpot or other CRM platforms.
- A background in customer success account management onboarding or project coordination.
- Worked in software SaaS hospitality training consulting or customer service settings.
$60000 - $70000 a year
Salary ranges are based on experience reflecting the unique skillset each individual brings to the role.
Job ID: #T202510-28CCC
Why join us
At BIS we pride ourselves in being very entrepreneurial in nature. Our office is an open environment that lends itself to collaboration and organic learning. We integrate new ideas and best practices quickly when they further the development of our software and company. This flexibility is a key part of our culture and a reflection of our insightful and collaborative team.
Another key part of our culture is our purposeful avoidance of titles. We dont use job titles as they dont reflect the value we place on humility. And we lead with our heart treating all our customers and team members with integrity and compassion.
We are looking for like-minded individuals who are interested in growing with us.
In addition we also offer the following:
Comprehensive benefits package
Health spending account
Growth opportunities
Flexible working hours
On-the-job training
Work-life balance
Free on-site parking
Team Recognition Points
Social committee
Fun open and collaborative environment
Be More Than an Employee
BIS is a company where you can not only grow your career but also share in the success you help create.Our Employee Stock Ownership Plan (ESOP) allows you to own a piece of the business and build equity in the companys future.
Wed love to hear from you
If this describes you please submit a creative application that is sure to grab our attention.
We sincerely thank all applicants for their interest however only applicants selected for interviews will be contacted.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
BIS Safety Software provides comprehensive training & compliance software as well as 1,700+ online courses. Everything you need for your health & safety program
