Support Worker- First Response

Children and Families Services

Organisation: Leicestershire County Council

Work Location: County Hall Glenfield LE3 8RA

Worker Category: Fixed Location Worker

Salary: 28605 - 31029 per annum (Pro rata for part time)

Working Hours:14.8 hrs & 37 hrs

Contract Type: Permanent

Closing Date: 12th November 2025

Interview Date(s): 20th November 2025

About the Role

Are you passionate about protecting children and supporting families

We are looking for committed collaborative people to join our team as Support Workers for the Children and Families Service. You will be at the forefront of safeguarding handling initial reports of abuse or neglect assessing risk and passing vital information to social workers and other professionals. Your contribution will be essential in helping vulnerable children and families receive the support they need when they need it.

Our team works in a fast-paced modern environment dedicated to making a real difference. Youll work alongside childrens social care targeted family help health professionals police and partner this role you will be supervised monthly by qualified social work staff and benefit from reflective social work POD meetings that encourage development and collaboration. We value adaptability and teamwork; you must be able to manage pressure work to tight timescales and communicate effectively with both professionals and the public.

The role involves responding quickly to enquiries and referrals about Childrens Social Care including urgent cases that may require escalation to the police and offering high-quality advice to families in accordance with established thresholds. It requires collaborative teamwork with both internal colleagues and external partner agencies to secure the best outcomes for children and families ensuring communication is clear and support pathways are effective. The position requires individual accountability for managing casework meeting deadlines and ensuring electronic records are accurate and up to date. Support workers are expected to provide guidance to families direct them to appropriate resources and services and escalate concerns when necessary adhering to departmental protocols. Additionally the role includes supporting other professionals by explaining service thresholds referral processes and offering basic behaviour management advice.

DBS enhanced check for a regulated Activity (includes barred list check)

For information on our approach to the recruitment of ex-offenders please see our policy statement.

About You

To apply for this post you must:

• Be able to demonstrate your ability to promptly respond to enquiries and concerns relating to children and families and to provide high-quality advice to families in line with established thresholds.
• Have proven experience of working collaboratively within a team and with external partner agencies to achieve positive outcomes for children and families
• Be able to evidence accountability for casework ensuring all tasks are completed accurately and within deadlines and that electronic records are kept up-to-date according to departmental standards.
• Demonstrate be able to deliver guidance and advice to families effectively signposting to self-help resources and services and know when to escalate cases for additional support as appropriate following departmental scripts and protocols
• Have experience in supporting professionals by explaining service thresholds and referral processes providing information about available services and offering guidance on basic behaviour management strategies.
• Have excellent communication skills adaptability professionalism and proficiency in ICT.
• Have experience in working with members of the public Childrens Services or Customer Services and a commitment to upholding safeguarding confidentiality and equal opportunities policies.

You must also have an understanding of and commitment toequality diversity and inclusion.

In addition we also expect you to shareour commitment to our valuesand will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working

We are keen to support employees to balance their working life with other commitments. Therefore wherever possible we will consider working arrangements that suit an individuals personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below. This may include requests for term-time working part-time hours compressed hours flexible start and finish times home/remote working etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Stylespage on our career site.

For more information or an informal discussionplease contact:

Helen Rhind - Team Manager

Telephone:

Email:

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the About You section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the About You section above. For more information see the How to Applysection on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format please contact our Employee Service Centre by telephoning0(select option 2) or raising a ticket via our online portal: applying for this post you agree to ourTerms and Conditions.