Customer Support Manager

The Role

We have an exciting fast-paced opportunity for an experienced Customer Support Manager to join the Infinite Operational Team at our stunning Cleveland Facility. This is a full-time site-based role reporting directly to the General Manager and plays a critical role in supporting workforce operations across day afternoon and night shifts.

The primary purpose of this role is to lead coordinate and manage all front-line administrative and rostering functions ensuring operational stability and a seamless experience for residents families and staff. The Customer Support Manager provides high-level onsite administrative and customer service support oversees key processes ensures regulatory compliance and supports the leadership team through proactive coordination and effective communication.

Key Responsibilities

• Lead all roster management using daily master rosters including shift allocation backfilling and approval of new shifts.
• Deliver a welcoming professional front-of-house experience for residents families visitors and staff.
• Manage reception operations including phone calls emails enquiries and care home tours.
• Oversee resident administration processes including admissions agreements payments records reporting and daily movements.
• Support recruitment activities onboarding inductions training coordination and workforce compliance.
• Provide operational and administrative support to the General Manager and broader leadership team as required.

You will offer

• Extensive experience in workforce rostering is mandatory.
• Strong expertise in advanced administration and office management including scheduling document control and workflow coordination.
• Excellent communication skills with the ability to liaise effectively with residents families staff and external stakeholders.
• Exceptional organisational and time-management skills enabling you to manage competing priorities in a dynamic environment.
• Proficiency in office systems and software including Microsoft Office and email platforms.

Benefits - Why work for us

• Fitness Passport to access discounted health and wellbeing sessions on us!
• Career growth opportunities within a strong mentoring team culture.
• Access to in-house and online training programs - FREE to all employees.
• Supportive positive team environment with a strong caring work ethic.
• Companywide safety-first workplaces for our residents families and staff.
• Positive wellbeing fun and engaging team / shift activities.
• Access to family friendly benefits like our EAP and Flare (employee discounts).
• Work-Rite Micro professional development FREE to all employees.

Why Infinite Aged Care!

We are an Australian residential aged care provider with over 30 years experience in delivering quality aged care to the elderly. Infinite Care began our current aged care provider journey in 2014 after acquiring the Bonney Healthcare Group a trusted provider in South Australia since 1988 with five existing facilities in Adelaide. As part of our vision to become a best of breed aged care provider and employer of choice in the aged care sector Infinite Care has continued to expand in recent years with facilities in Southeast Queensland Cairns New South Wales and more in the pipeline across Australia.

Come join us to deliver on our purpose of Making Aged Care Great!!

As part of being an Infinite Aged care employee you will be required to complete pre-employment checks.

If you would like to know more about us or this position before applying then please reach out to Juliana Ridieri