Agente Mesa de Ayuda

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing analytics and engineering applications security cloud IT outsourcing and modern workplace.

Our DXC account teams advise create orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas insights and experience to create a plan for addressing those needs.

What Youll Do:

• Atención de llamadas entrantes análisis de errores y toma de decisiones.
• Gestión de incidentes y consultas.
• Documentación de los incidentes con datos básicos y relevantes.
• Resolver/Escalar los incidentes Resolubles/No Resolubles en primer nivel.
• Asistencia proactiva para evitar o reducir la recurrencia de problemas.
• Detectar y gestionar casos masivos.

Who you are:

• Conocimiento en reparación de PC Windows y otros sistemas operativos exploradores de internet herramientas de office telecomunicaciones impresoras monitores y experiencia en administración de bases de datos.
• Capacidad de analizar y resolver eficazmente inconvenientes técnicos (relacionados a hardware y software).
• Experiencia mínima de 6 meses en mesa de ayuda con atención telefónica.
• Excelente capacidad y agilidad en la comunicación oral y escrita para registro de incidentes en herramientas de gestión.
• Asistencia proactiva para evitar o reducir la recurrencia de problemas.
• Agilidad y predisposición para adquirir nuevos conocimientos y adaptarse a cambios.
• Valoraremos candidatos con estudios relacionados a informática/sistemas/programación.

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.