Program Manager Product Quality

Needham, MA - USA

Monthly Salary: $ 75000 - 149500

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About Us

SharkNinja is a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positively impact peoples lives in homes around the world. the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories driving significant growth and market share gains. Headquartered in Needham Massachusetts with more than 3600 associates the companys products are sold at key retailers online and offline and through distributors around the world.

Were looking for a hands-on technically fluent Program Managerwho thrives in a fast-paced high-volume consumer goods environment. This person will be thecentral hubconnecting Product Development Quality Manufacturing and Operations to identify top product issues and drive cross-functional action plans from discovery to closure.

You will be thekeeper of product health and open actionsacross multiple categories ensuring issues are identified faster resolved smarter and prevented at scale. The ideal candidate brings bothtechnical depth(quality manufacturing or engineering experience) andprogram leadership skills with the ability to drive accountability and alignment without formal authority.

Key Responsibilities

Drive Product Issue Resolution:Lead structured weekly reviews of top product issues across in-market SKUs; ensure clear ownership timelines and follow-through.
Cross-Functional Alignment:Coordinate actions between Quality Engineering Operations and Supplier teams to accelerate root cause identification and corrective actions.
Issue Prioritization:Partner with leadership to identify and rank the highest-impact product and consumer issues across the portfolio.
Status Tracking & Visibility:Maintain a single source of truth for product health open actions and risk mitigation status.
Root Cause & Containment Coordination:Facilitate 8D / 5 Whys / DMAIC or equivalent structured problem-solving sessions; ensure strong validation of fixes before release.
Performance Reporting:Provide concise weekly executive updates summarizing top issues risks and progress metrics.
Process Improvement:Identify systemic gaps and recommend process or design changes that reduce repeat issues and improve speed of resolution.
Factory Collaboration:Work closely with manufacturing and supplier quality teams to ensure timely response and verification of containment and corrective actions.

Qualifications

Bachelors degreein Engineering Manufacturing Quality or related technical discipline.
5 years of experiencein consumer goods appliances or high-volume manufacturing environment.
Proven success incross-functional program managementor issue-resolution leadership roles.
Strong understanding ofmanufacturing quality systems failure analysis and root cause methodologies (8D 5 Whys Ishikawa etc.).
Excellentcommunication and influence skills capable of driving action across teams without formal authority.
Experience using tools such as Jira Smartsheet or similar systems for project and issue tracking.
Comfort operating in ahigh-speed ambiguous environmentwith multiple concurrent priorities.

Preferred Attributes

Experience in consumer hardware or small appliance categories.
Exposure to contract manufacturing and supplier management in Asia.
Familiarity with cost-of-quality tracking reliability metrics and field performance data.
Demonstrated ability to translate complex technical data into clear executive summaries.

Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market skills education experience and other qualifications of the successful candidate.

The Company offers the following benefits for this position subject to applicable eligibility requirements: medical insurance dental insurance vision insurance flexible spending accounts health savings accounts (HSA) with company contribution 401(k) retirement plan with matching employee stock purchase program life insurance AD&D short-term disability insurance long-term disability insurance generous paid time off company holidays parental leave identity theft protection pet insurance pre-paid legal insurance back-up child and eldercare days product discounts referral bonus program and more.

Pay Range

$75000 - $149500 USD

Our Culture

At SharkNinja we dont just raise the barwe push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible push boundaries and deliver results that others only dream of. If you thrive on breaking out of your swim lane youll be right at home.

What We Offer

We offer competitive health insurance retirement plans paid time off employee stock purchase options wellness programs SharkNinja product discounts and more.We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining whats possible. When you join youre not just part of a companyyoure part of an outrageously extraordinary community. Together we wont just launch productswell disrupt entire markets.

At SharkNinja Diversity Equity and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinjas innovation every day. We support ALL associates in bringing their authentic selves to work making an impact and having the opportunity for career acceleration. With help from our leadership associates and our community we aim to have equity be a key component of the SharkNinja DNA.

Learn more about us:
Life At SharkNinja
Outrageously Extraordinary

SharkNinja Candidate Privacy Notice

For candidates based in all regions please refer to this Candidate Privacy Notice.
For candidates based in China please refer to this Candidate Privacy Notice.
For candidates based in Vietnam please refer to this Candidate Privacy Notice.

We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status disability or any other class protected by legislation and local law. SharkNinja will consider reasonable accommodations consistent with legislation and local law. If you require a reasonable accommodation to participate in the job application or interview process please contact SharkNinja People & Culture at

Required Experience:

Manager

About UsSharkNinja is a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positively impact peoples lives in homes around the world. the company has a proven track record of bringing disruptive innovation to market and developing one ...