Associate, Delivery

Mississauga - Canada

Monthly Salary: Not Disclosed

Posted on: 18 days ago

Vacancies: 1 Vacancy

Job Summary

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more like-minded people on our team.

About the Role

Were looking for a client service-oriented individual to join our team as an Associate this role you will be responsible for working with Elements network of Courtesy Delivery Dealers to answer questions and resolve issues around new fleet vehicle deliveries. You will obtain status on delivery of new vehicles and obtain delivery dates to drive revenue. This position is there to provide an outstanding level of service to our customers and drive revenue for Element by getting units delivered and activated. The successful candidate will be held to individual metrics related to Service Cloud and team metrics based on the Delivery Cycle time of a fleet unit from when it lands at the dealership to being put in the hands of the client.

What Youll Do

Vendor and client contact: calling and/or emailing dealers on factory orders asking for delivery status responding to calls from dealers in a contact center environment for factory orders responding to dealer inquiries resolving any problems dealers have with delivery
Data maintenance: obtain and record status on new factory vehicle delivery orders working in salesforce service cloud resolving cases and addressing client/dealer partner concerns
Troubleshooting: taking appropriate action to resolve issues delaying the receipt of invoices or delivery of vehicles managing and resolving issues related to damaged vehicle titles and licenses
Collaboration: interacting with cross-functional teams as necessary to research and resolve issues

Basic Qualifications

1 3 years business experience required with direct client or vendor interaction preferred
Must be able to make critical decisions when there are obstacles hindering vehicle delivery or client experience
Experience with Microsoft Suite including Word Excel PowerPoint and Outlook

Preferred Qualifications

Education: 24-year College/University degree preferred
business experience required with direct client or vendor interaction preferred
Experience working within financial services automotive or fleet industry preferred
Experience utilizing Salesforce preferred

The base salary range for this position is $51 800- $71 200 annually. Actual compensation within this range will be dependent upon the individuals knowledge skills experience equity with other team members and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

Whats in it for You
A culture of innovation empowerment decision-making and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
Additional benefits and amenities including paid time-off programs (vacation sick leave and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion genetic information sex gender identity sexual orientation age marital status family status ancestry national origin citizenship physical or mental disability veteran status military obligations or any other characteristic protected by federal state and local laws. Disability-related accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call .

Required Experience:

Get started on an exciting career at Element!Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we ...