Network Engineer I

Job Description:

Job Purpose:

Under the broad direction of the Network Services Manager the Network Engineer I is responsible for designing installing testing supporting and maintaining all hardware and software required for the operation of the colleges network and cabling plant. This position will also be responsible for troubleshooting tier 1-2 networking trouble tickets across the College.

Essential Duties and Responsibilities:

• Provides hands-on layer 2 network design troubleshooting maintenance and installation of network hardware software and services on an ongoing basis.

• Utilizes the College ticketing system to respond to service requests

• Performs the setup installation and configuration of equipment in the colleges complex network environment.

• Interacts with vendors and at times manages vendor service levels.

• Responds to customer network issues and requests in a timely service oriented and efficient manner and escalates tickets appropriately as needed.

• Provides guidance and recommendations on optimal configurations

• Assists with the monitoring of network traffic such as networked port use network bandwidth utilization and wireless network usage.

• Provides detailed documentation related to equipment installed in the college network

• Performs wireless network surveys to assist with troubleshooting and expansion of the wireless network

• Assists the Infrastructure team with cabling and rack and stack where necessary

• Perform physical inventory validation as requested

• Participate in the support of college sponsored applications in a collaborative effort with other IT service organizations.

• Attends college committee/work group meetings and advises committee members on how projects can be implemented on the campus network.

• Assists the Network Services Manager and Director with various other projects as assigned.

• Maintain a constructive team-oriented and customer-focused attitude at all times and in all settings.

• Maintains operating procedures and associated documentation.

• Follow Network and Telecommunications/IT Operations Guidelines.

Possible Other Duties and Responsibilities:

• Be prepared for a flexible work schedule based on the college academic calendar which could occasionally require staff resources be available in non-business hours or weekend to participate in events projects maintenance or critical repair situations.

• May need to lift up to 15 pounds as well as travel up to 2 flights of stairs

Knowledge and Skills Required:

• Bachelors Degree or equivalent professional experience and 3-5 years of experience in the networking field.

• Strong working knowledge of wireless networking technologies and principles.

• Basic working knowledge of TCP/IP DNS DHCP OSPF EIGRP IP Routing BGP VLANs VOIP QoS Trunking VPN Spanning Tree Access Control List HSRP firewalls Wireless LANS as well as the networking aspects and operating systems of both Macintosh Linux and Windows environments. Knowledge of SDA and security groups.

• Basic working knowledge and experience with Cisco products and services a plus.

• Cisco certification a plus.

• Experience working within business critical networks (prefer 500 computer users) installing supporting and administering network services and Internet connectivity through various media (i.e. wire fiber and wireless).

• Experience using an NMS to troubleshoot network issues

• Experience utilizing a ticketing system to manage work. Jira experience a plus

• Strong interpersonal and communication skills to explain the functioning and operation of the campus network to users and vendors.

• Strong analytical skills in order to assist users in recognizing and troubleshooting network problems.

• Strong organization skills in order to assimilate and disseminate new information.

• Ability to work independently as well as part of a team

• Ability to stay abreast of current developments in networking hardware and software through active research and occasional class or seminar attendance.

Hiring Range:

$80000 - $95000; salary dependent on relevant experience and education.

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This document does not create an employment contract implied or otherwise other than an at will employment relationship.

Diversity Equity Inclusion & Equal Employment Opportunity at Berklee:

We support an inclusive workplace where everyone excels based on personal merit qualifications experience ability and job performance. Berklee affirms that inequality is detrimental to our faculty staff students and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race color religion ancestry age national origin place of birth gender sexual orientation gender identity or expression disability genetic information or status as a member of the armed forces or veteran of the armed forces or any other category protected by federal state or local law.

As part of this commitment Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact the Human Resources Team at or call .

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type: