Customer Care Specialist NLG Fixed Term until Feb 2026
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We can promise that no two days will be the same you will handle a variety of incoming customer enquiries (mainly regarding online shopping) where you will be responsible for using your problem solving hat to get to get the answers our customers need!
This contact centre role differs from most because we utilise the latest live online chat technology to support our customers as well as traditional phone and e-mail support. Regardless of the channel you will need to connect with people from all walks of life and find solutions to resolve their enquiry.
This is a Fixed Term position until February 2026
Qualifications :
We are looking for someone to join our team and walk the talk of providing excellent customer service to our customers across the Warehouse and Warehouse Stationary online stores!
This Customer Service role differs from most in that we utilise the latest live online chat technology to support our customers as well as traditional phone and e-mail support.
To succeed and feel at home the successful candidate will have:
- Exceptional customer service skills with a customer-centric mindset.
- Excellent communication skills (written and verbal) a clear calm well-spoken phone manner and ability to listen.
- With your naturally empathetic and resilient nature youll be able to stay positive even when the pressure may be on.
- Computer literate with a strong eye for detail.
- Confident to communicate via written communications.
- adaptable and of course passionate about our customers!
You will need to be available to work 40 hours per week between 8am to 6pm (Mon Sun)
Additional Information :
We offer a dynamic supportive team environment within a business that cares about and recognises individuals. The business is at an exciting point in its life story. By empowering our teams and increasing cross-collaboration we aim to make TWG New Zealands best place to work so expect to receive:
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming, and TheMarket. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New ... View more
