Customer Quality Engineer
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Job Location:
Mentor, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
12 days ago
Vacancies:
1 Vacancy
Job Summary
The Customer Quality Engineer (internally called Material Quality Consultant) primarily serves as the customers point of contact for material-related quality complaints and works to ensure issues encountered by customers are resolved. Material-related quality problems can occur anywhere within the products supply chain from supplier through to end-users. The Customer Quality Engineer establishes the problem statement for each complaint and works to solve the current customer problem:
Interacts with the customer via email and telephone to collect and record information relating to quality issues and disposition of material.
Follows standard work processes to discern whether or not the issue results from Avery Dennisons processes or is a processing issue at the Customer.
Tests affected material against established specifications and provides diagnosis/recommendations for purchased products testing outside of quality specifications or having poor performing characteristics.
Uses problem solving methods to identify and resolve issues that are not revealed as a result of the testing standard work processes.
Interacts as needed with Sales Technical Team Analytical Lab R&D Technical Leads Customer Service (ACs and SCs) site resources and divisional technical resources to obtain information pertinent to understanding and resolving customer quality issues.
Is responsible for the claim handling process from evaluation to credit generation. Claims process includes giving customers traceability information providing material disposition assigning corrective action letters and sending samples to a responsible manufacturing location.
Ensures that we are responsive to customer needs through timely processing of complaints. Uses a positive attitude when responding to customer complaints.
Provides customer requested documentation of claim details and provides proactive claim status updates when there are new learnings.
Acts as a customer advocate providing valuable feedback to the organization on customer satisfaction.
Serves as a neutral party between customer and organization in claim investigation.
Pulls analyzes and summarizes quality performance data for the customer.
Identifies quality trends (ie. unique to material manufacturing process or customer) to initiate quality project support to resolve repeating ongoing issues.
Collects material samples for site investigation and divisional A3 support.
Provides training when needed to both team members and external personnel.
Develops area of technical expertise to act as subject matter expert within the MQC team.
COMPETENCIES
Think Outside-In
Simplify & Prioritize
Display Agility
One day work remote a week available.
Qualifications :
POSITION REQUIREMENTS:
High school diploma or GED is required.
Bachelors Degree in engineering or science preferred.
Ability to lead problem solving process is required.
3 years of manufacturing experience is preferred.
Ability to handle multiple tasks - the role requires that you will be working on multiple claims at the same time
Strong analytical skills
Attention to detail & organizational skills
High degree of accuracy time-management and priority setting skills
Collaborator. Work well with peers and people at all levels of an organization both internally and externally.
Strong customer service skills - written verbal and telephone communication skills
Reliable and Dependable. One who can be there when needed and deliver consistent results.
Adhesive and Silicone Coating & Label Printing process knowledge preferred.
Understanding of applicable computer software and systems such as Google Platforms Microsoft Office and function-specific software (EBS Oracle) Minitab
Additional Information :
The salary range for this position is $70025 - $90700/ year. The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range and in some circumstances may be above or below the range based on various factors including but not limited to a candidates relevant skills experience education and training and location as well as the job scope and complexity responsibilities and regular and/or necessary travel required for the position which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time subject to applicable law.
All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
Reasonable Accommodations Notice
If you require accommodations to view or apply for a job alternative methods are available to submit an application. Please contact or to discuss reasonable accommodations.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
Avery Dennison is a materials science and manufacturing company specialized in the design and manufacture of a wide variety of labeling and functional materials. Our expertise and global scale enable us to deliver innovative, sustainable and intelligent solutions to customers all over ... View more
