Customer Service Executive

Note: Personal belongings and electronic devices must be stored in designated lockers before entering the Highly Security Area operational area

What Youll Do:

• This role requires working from the office as it is a hub-based position.
• Handle daily customers incoming and outgoing calls emailing.
• Perform ID verification and follow up documents with customers for delivery of report on timely basis.
• Keep records of customer interactions and transactions recording details of inquiries complaints and comments as well as actions taken.
• Follow up to ensure that appropriate actions were taken on customers request.
• Regular feedback to the management customers comments feedbacks on our products and services.
• Exercise basic salesmanship to promote/ upsell all relevant products to increase the business revenue.
• Assist in new product testing implementation and launches.
• Responsible for deploying and applying all company policies procedures and standards.
• Perform and achieve the KPI as assigned.
• Contribute to team effort by accomplishing related results as needed.

Qualifications :

More About You:

• Diploma Advanced/ Higher/ Graduate Diploma Economics Information Technology Business Studies/ Administration/ Management Marketing Commerce or equivalent

• Minimum experience 2-5 years of experience in both / either OR handling inbound and outbound calls preferably from banking industry

• Ability to speak good level of English ; its a plus if you are able to converse in Chinese language to handle customers with this language proficiency

Note: Personal belongings and electronic devices must be stored in designated lockers before entering the Highly Security Area operational area

Additional Information :

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Remote Work :

No

Employment Type :

Full-time