Customer Experience Coordinator
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a part time role working 3 days a week totalling 23hrs to be worked in the daytime.
We are open to discussion as to how these hours are worked.
As a Customer Service Coordinator you will support the delivery of consistent high-quality customer and support services across the business. The Customer Experience Coordinator will manage customer communications and provide sales and administrative support.
Main Duties
- Manage customer enquiries and queries efficiently and with a high level of personal care coordinating with the wider customer experience team to ensure consistent and timely client communication.
- Provide sales support including preparing and updating quotations managing documentation following up on client requests and maintain accurate customer records in CRM.
- Empowered to make decisions on behalf of clients to provide superior service.
- Provide information for clients (e.g. Pricing Capabilities Status Sample Submission)
- Maintain customer administration to a high standard.
- Contribute to assigned process improvement projects and support implementation when needed.
- Ensure Compliance to the 17025 standards at all times by adhering to the in-house quality procedures.
- Contribute to continuous improvement of customer communication reporting and administrative processes.
- Assist in the management of the retail testing programme and support accurate and timely reporting of results.
- Where suitably qualified and trained assist with reporting and interpretation of results.
- Perform any other duties deemed applicable and required to support the effective operations of the business.
Qualifications :
- Proven experience in high intensity customer service or other business-related experience
- Excellent customer service skills attention to detail and ability to remain tactful and professional in all interactions
- Resilient and composed under pressure able to deliver and receive difficult news when required
- Strong computer skills particularly with MS Office (Excel Word Outlook)
- Demonstrated ability to plan multi-task and prioritize effectively in a fast-paced environment
- Strong teamwork communication (written and verbal) and organizational skills
- Proactive solution-focused and able to work independently with minimal supervision
- Ability to meet multiple deadlines and manage competing priorities
- Willingness and ability to learn technical chemistry and microbiology testing requirements
- Strong interpersonal skills with the ability to communicate effectively with internal and external clients
- Positive attitude sense of urgency flexible and reliable
Additional Information :
What Happens Next
Our people are the backbone of what we do so its incredibly important we find the right individuals to join us. As a potential new recruit youll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and its requirements this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.
Your data
As part of any recruitment process the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately on this occasion your application has been unsuccessful.
We support your development! Do you feel you dont match 100% of the requirements Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eur ... View more
