Panel Support Specialist with Italian

Global Service Center Media Measurement (GSC MM) is a global Hub located in Sofia that provides operations support for various Media products. The department services include data and systems quality control panel helpdesk support data processing and delivery data analytics and data science process automation support.  

As a Panel Support Specialist with Italian language you will provide technical and administrative support to Italian panelists (participants in an online market research) which can include anything from maintenance of our Facebook groups to support during the installation process of the mobile or PC panelist applications. The role is responsible for ensuring the proper administrative and technical setup of the panelists in our Italian online media research panel.  

Responsibilities:  

• Support (e-mail telephone) for participants in an Italian online media research panel  
• First level support for assistance with technical problems  
• Communication interface between panelists and other internal support departments   
• Support during the installation of the mobile and desktop application (mainly via e-mail but if needed via phone)   
• Act as a liaison between panel members and the organization ensuring clear and timely communication  
• Collect organize and manage data or feedback from panel sessions   
• Address any technical issues which arise from the feedback  
• Support panelist data maintenance in specific software tools  
• Support in optimization of data quality and internal workflows  

Requirements:    

• Fluent Italian language skills both spoken and written (C1/C2 level) 
• Relevant work experience
• Technical affinity and ability to convey technical information effectively  
• Ability to manage schedules documents and communications   
• Good knowledge in MS Office (Excel Word and PowerPoint)  
• Good English language skills both spoken and written  
• Experience in user support (e.g. telephone hotline) is considered as advantage 
• Experience with basic IT troubleshooting is considered as advantage  

We offer:

• Food vouchers of 120 BGN monthly
• Life Insurance
• Additional Medical Insurance incl Prophylactics Outpatient care Inpatient care Expenses for medications and medical products
• Additional paid leave of 3 days in case of no overdue leave days from previous year
• Free access to LinkedIn Learning platform.

In addition:

• A Hybrid model of working: part of the week you work from home (home office) a part from the office.
• Working in an international organization once you become a specialist in your field you can count on numerous programs offering development or relocation to other departments or countries. Your development is important to us!
• Stable employment in a dynamic and international environment with an established position on the market.
• The opportunity to gain a valuable experience and knowledge of FMCG on the country and international level.
• Friendly working environment

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time