Customer Service Representative

Schaumburg, IL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Full-time

Description

HYBRID- IN OFFICE 3 DAYS A WEEK WORK FROM HOME MON AND FRIDAY

Essential Duties and Responsibilities

Answer a high volume of incoming calls from customers.
Process customer credit card and electronic check payments.
Respond to all customer service email inquiries or forward inquiry to the appropriate party.
Answer basic and complex customer questions researching when necessary to respond accurately.
Respond to customer complaints with tact and patience in order to increase customer satisfaction.
Properly escalate customer concerns to management when necessary.
Post customer payments by applying check and credit card transactions to individual policies.
Reconcile payment transactions for accuracy.
Perform all other cash application duties including payment transfers between policies fee reversals and account write offs.
Review credit balance report and request necessary policy refunds.
Process Cancellation and Reinstate requests.
Additional duties as required. However priority will be given to the customer call center.
Assisting the operations team with various task.

Requirements

Education and/or Experience

High school diploma or GED.
Minimum of 3 years experience in customer service experience within the insurance industry preferred.
Superior communication skills including verbal and written.
Strong knowledge and application of basic math skills.
Commitment to accuracy and high level of attention to details.
Computer proficiency with the ability to operate within multiple systems simultaneously.
Knowledge of the Microsoft Office products including Word and intermediate knowledge of Excel.
Ability to work in a fast paced call center environment.
Strong organization skills and ability to quickly transition from one task to another.
Commitment to company and individual goals.
Desire for professional growth within the organization.

Salary Description

$20.00 HOUR

Required Experience:

Unclear Seniority

Full-timeDescriptionHYBRID- IN OFFICE 3 DAYS A WEEK WORK FROM HOME MON AND FRIDAYEssential Duties and ResponsibilitiesAnswer a high volume of incoming calls from customers.Process customer credit card and electronic check payments.Respond to all customer service email inquiries or forward inquiry to...