Healthcare Technical Consultant Routing and Switching (Based in Atlanta, GA)

Job Title

Job Description

Provide pre and post-sale technical support in the specialized areas of Routing/Switching and Wireless. You will consult configure implement troubleshoot and maintain ownership on new services offered from the Hospital Patient Monitoring (HPM) solutions team to key customers throughout the state of Georgia & the Central Zone.

Your role:

• Provide technical recommendations that best suit the environment based on customer requirements support the transition from a break fix operating model to a customer solutions focused operating model. Drive continuous improvement of implementation methodology and service offerings; actively support to implement service strategies to achieve customer loyalty.
• Actively participate as a member of the regional work team collaborating with a diverse team of internal and external resources to include clinical sales and service partners. Coordinate project resources and tasks enabling team members to focus on customer deliverables.
• Perform all administrative duties within established Philips State and Federal regulatory requirements and timeframes including timesheets service work orders expense reports Field Change Orders (FCO) preventative maintenance (PM) installation documents site and service documentation and other related paperwork. Adhere to established training quality and safety requirements.
• Install complex multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments (build deploy and/or integrate solutions). Provide a technical review of system configuration to ensure viability of system performance during implementations; diagnose and resolve electronic networking and mechanical problems.
• Travel across the specified geography (Georgia and the rest of the Central US Zone) is required. The average driving time is 2-5 hours daily and may exceed 75% at times. Overnight stays and travel by air and/or train may be required.

Youre the right fit if:

• Youve acquired 3 years of professional working experience in the IT technologies or electronics industry preferably in a field or hospital-based service environment. Experience with patient monitoring telemetry units ventilators and defibrillators highly preferred.
• Your skills include network configuration and/or troubleshooting experience and you have obtained the Cisco Certified Network Professional (CCNP) certification (or required to obtain within 4 months from beginning of employment).
• You have a Bachelors degree in Computer Science Electronics Biomedical or other related disciplines
• You must be able to successfully perform the following minimum Physical Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
• You must be able to:
  • Work in an office/home office and/or remote setting as well as in a hospital/healthcare environment; adhere to requirements.
  • Work flexible hours (based on business needs to include overtime weekends and on-call rotations).
  • Wear all required personal protective equipment.

How we work together

We believe that we are better together than apart. For our office-based teams this means working in-person at least 3 days per week. Onsite roles require full-time presence in the companys facilities. Field roles are most effectively done outside of the companys main facilities generally at the customers or suppliers locations.

This is a Field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in GA is $88000 to $140000 annually.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills experience business needs geographical location and internal equity.

In addition other compensation such as an annual incentive bonus sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program which includes a generous PTO 401k (up to 7% match) HSA (with company contribution) stock purchase plan education reimbursement and much more. Details about our benefits can be found here.

At Philips it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa now or in the future.

Company relocation benefits will not be provided for this position. For this position you must reside near Atlanta GA.

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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.