Sr. Customer Support Specialist

About Pierce an Oshkosh company

At Pierce Manufacturing we build trucks that protect people and communities around the world. To our team there is no room for anything less than providing the absolute best. Since 1913 building truck bodies on Model T Ford chassis in an old converted church has evolved to creating highly customized carefully designed and engineering pumpers aerials tankers and rescue units that have no equal. Today youll find more than 30000 Pierce apparatuses on the road that are making a difference in peoples lives every day. To us every step in the process of building our trucks is personal. From innovation and expertise to the customization and service. Our trucks are designed to perform under the toughest conditions.

The Senior Customer Experience Support Representative contributes to our continued business success by providing unsurpassed customer service through the day-to-day operations and continued evolution of the Pierce Experience for the 10000 customers that visit addition they will have personal and professional dedication to our Mission Vision and Values and demonstrating a high level of integrity and ethical standards.

YOUR IMPACT

These duties are not meant to be all-inclusive and other duties may be assigned:

• Responsible for interacting and building relationships with dealers and customers

• Maintain up to date knowledge of all products promotions events and general business information.

• Manage dealer requests inquiries to provide a high level of guest satisfaction while working independently to resolve dealer concerns and conflicts in a timely fair and equitable manner.

• Calculate and create the weekly blue floor truck inspection layout for 41 Assembly Blue Floor and Blue Floor West.

• Work with manufacturing to gain additional inspection space for customer in schedule overflow situations.

• Work with cleaning crew to make sure trucks are clean and ready for customer inspections in accordance with weekly schedule.

• Attend regular sales meetings and report on current blue floor status and upcoming events and inspections.

• Supervision of inspection areas to insure they are clean orderly and have all applicable supplies.

• Oversight of inspection area facilities needs and requests.

• Assist in any E-Pick up questions operation or IT issues.

• Assist in any blue floor conference room issues HVAC TV monitor room arrangements etc.

• When necessary physically drive Pierce vehicles out/into scheduled inspection bays in all locations.

• Provide assistance in scheduling and setting up periodically company functions such as hiring events new employee family night employee meetings new product demonstrations and introductions and specific department events.

MINIMUM QUALIFICATIONS:

• Associates degree in Business or a related field and 4 or more years of relevant experience.

• OR an equivalent combination of education and relevant experience.

• Excellent customer service skills communication skills and ability to collaborate.

STANDOUT QUALIFICATIONS:

• Commercial Drivers License (CDL)

WORKING CONDITIONS

Pay Range:

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process please contact us at

Oshkosh Corporation is a merit-based Equal Opportunity opportunities are open for application to all qualified individuals and selection decisions are made without regard to race color religion sex national origin age disability veteran status or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with Oshkosh Corporations legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be U.S. Persons as defined in these regulations. Generally a U.S. Person is a U.S. citizen lawful permanent resident or an individual who has been admitted as a refugee or granted asylum.