Museum Technology Engineer

Job Description
Gilcrease Museum in Tulsa Oklahoma houses one of the worlds most comprehensive collections of art history and cultural materials of the Americas. The museum explores themes of place identity conflict exchange and more to illuminate intersecting stories of American history and creativity within Oklahoma and throughout the hemisphere using artworks documents books and a rich variety of cultural its new 95000 square foot building opening in early 2027 Gilcrease will present a reconceived visitor experience that combines immersive gallery spaces outdoor landscapes and an interdisciplinary interpretive approach. Digital touchpoints including interactive walls kiosks and mobile guides provide deeper access to the museums collections and create new opportunities for engagement. With a focus on inclusivity and connection Gilcrease serves a wide range of audiences from school groups and families to researchers and lifelong learners. The museum is committed to providing meaningful educational and inspiring experiences that strengthen community engagement and foster understanding across cultures. Position Overview The Museum Technology Engineer ensures reliability integration and innovation of technology systems that power Gilcrease Museums visitor experience. This role handles the implementation and daily operation of audiovisual networking and interactive systems that bring the museums mission to life. As Gilcrease reopens as a reimagined community hub Tulsas living room the Museum Technology Engineer plays a central role in enabling immersive galleries seamless visitor services and technology-enabled programming. The position combines technical expertise with creative problem-solving ensuring that exhibitions educational initiatives and operational needs are supported by reliable and forward-looking systems. Key Responsibilities Operations and System Maintenance Maintain daily readiness of technology systems across galleries and public spaces including startup/shutdown walkthroughs preventative maintenance and troubleshooting. Provide Level 1 Support for the Museum including: daily oversight of A/V exhibit technology including diagnosis troubleshooting system or interactive re-booting and other measures when exhibit system computers freeze lose video lose audio lose touch etc. Maintain presence within the exhibit box throughout the day to maintain or adjust volume settings (global volume control) as needed depending on how many visitors are in the space. Coordination with outsourced IT and exhibit partners when on-site troubleshooting is not successful and requires Level 2 Support. Document and track performance incidents and repairs to ensure consistent uptime and reliability. Develop training programs that ensure that various department members are proficient in operating and maintaining lighting sound and audio-visual equipment. Ensure compliance with safety accessibility and sustainability standards in technology operations. Develop implement document and maintain effective audiovisual technology maintenance policies procedures and programs. To include preventative maintenance on all lighting sound networking video display boards and other facility audio-visual equipment. Technology Integration and Development Integrate and maintain audiovisual networking and interactive platforms for both permanent and temporary exhibitions including Gilcreases Mobile Guide (mobile web application) Support commissioning of the mobile guide and its intergration into the visitors digital collection journey. Collaborate with curators educators designers and external vendors to deliver systems that enhance interpretive and educational experiences. Oversee technical documentation Mobile Guide CMS wiring schematics and user guides for institutional reference and training. Research and pilot emerging technologies to expand visitor engagement Curatorial Support Collaborate with curatorial team to research and provide direction on audiovisual computer and other technology-based elements of artworks and other objects for potential museum display or acquisition including cost assessments and long-term needs (when relevant) Support commissioning and contracting of art and exhibition projects that utilize audiovisual networking and interactive systems including communication with living artists gallerists and other institutions as needed Build and maintain relationships with museum technology engineers and professional peers at other institutions to enhance Gilcrease operations and programs Cross-Departmental Support Partner with colleagues across Curatorial Learning & Community Engagement Collections Digi Collections Visitor Services Operations and other departments to ensure technology solutions align with institutional priorities. Train and support museum staff in the use of exhibit-related technology and digital platforms. Develop cross-training programs that ensure that required staff members are proficient in operating and maintaining exhibit related technology computer and phone systems. Contribute to long-term planning for digital and technology systems ensuring scalability and sustainability. Vendor and Infrastructure Management Manage relationships with external vendors and contractors for installation upgrades and maintenance. Coordinate with Managed Service Providers (MSPs) to support IT infrastructure security and digital operations. Monitor performance standards and ensure compliance with contract deliverables. Support integration of technology with broader museum systems including ticketing membership and customer engagement platforms.

Physical Demands
Work Environment The position requires flexibility for evenings weekends and special events. Work occurs in galleries control rooms and technical spaces with occasional physical demands such as lifting equipment and working at height. The role is integral to creating a seamless and sustainable visitor experience connecting technical systems to Gilcreases mission as a welcoming community-centered museum.

Required Qualifications
Qualifications Required Bachelors degree in Information Technology (or related field) OR six years of training and progressive responsibility within the audiovisual and information technology fields. Proficiency with audiovisual control and signal systems (e.g. Crestron Extron Q- SYS ) immersive sound environments and theatrical lighting. Experience maintaining networking and IT systems in operational settings. Strong organizational communication and collaboration skills. Ability to work in both public gallery spaces and technical back-of-house environments including low-light conditions and elevated platforms. Skills Demonstrate knowledge in operational procedures facility capabilities industry terminology exhibit-related services and technical requirements for the Museum understanding techniques and procedures to repair and maintain all museum technology. Possess an understanding of exhibit infrastructure building technology and audiovisual systems. Maintain an effective working relationship with clients employees exhibitors patrons and others. Follow oral and written instructions and communicate effectively with others in both oral and written form. Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results. Meet physical demands of the job which entail climbing lifting and carrying. Remain flexible and adjust to situations as they occur. Understanding of video board display setups and data connections. Ability to read and understand video waveform monitors audio metering and electronic schematics.

Preferred Qualifications
5 years of experience in AV/IT systems design or support within museums cultural institutions or public environments. Professional technology certifications (e.g. AVIXA Crestron or Q- SYS programming).