Customer Service Representative
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Job Location:
Clinton Township, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
21 days ago
Vacancies:
1 Vacancy
Job Summary
Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited premier provider of home medical equipment and supplies.
Status: Full Time
Location: Clinton Township (Henry Ford Macomb Hospital)
Hart Medical Equipment offers a competitive salary and benefits package. EOE
SUMMARY: Provides exceptional service as the first point of contact for customers. Takes orders answers questions handles complaints and troubleshoots problems.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Greet customers and maintain a positive empathetic and professional attitude during interactions.
- Engage in active listening with customers confirming or clarifying information and diffusing angry customers as needed.
- Assists all internal and external customers in a professional manner.
- After competency approval complete bracing as needed including:
- Examine interview and measure patients to determine their appliance needs and to identify factors that could affect appliance fit.
- Fit test and evaluate devices on patients and make adjustments for proper fit function and comfort.
- Instruct patients in the use and care of orthoses/prostheses diabetic shoes and mastectomy if applicable.
- Maintain patient records.
- Confer with physicians to formulate specifications and prescriptions for orthotic and prosthetic devices.
- Receives requests from multiple sources (phone fax e-Commerce in-person) and completes necessary process for equipment services.
- Coordinates home equipment service request with Dispatch for prompt delivery.
- Acquire and retain strong production knowledge in order to provide customers with product and service information.
- Keeps the showroom and the shelf inventory clean rotated and in order.
- Verifies medical necessity insurance coverage and physician orders for all insurance-assigned services and working with referral sources to ensure proper documentation when needed.
- Maintain current knowledge on Medicare Medicaid and third-party payor sources for equipment.
- Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance.
- Understanding and striving to meet or exceed department metrics while providing excellent customer service.
- Making sales or recommendations for products or services that may complement client needs as applicable.
- Other duties as assigned by management.
Education and/or Experience
- High school diploma or general education degree (GED).
- 6 months of relevant customer service experience preferred.
- Excellent interpersonal written and oral communication skills.
- Customer service orientation
- Attention to detail
- Good data entry skills
- Proficiency with computers with strong typing skills
- Ability to work in a fast-paced environment.
By submitting an application you are agreeing to the terms of Harts Application Acknowledgement and Agreement found at Medical Equipment LLC dba Hart Medical Equipment is an equal opportunity employer and does not discriminate on the basis of race color religion sex national origin citizenship age disability genetic information height weight marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.
Required Experience:
Junior IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Find the quality medical equipment, oxygen products, and medical supplies you need at Hart Medical Equipment. We carry thousands of items to choose from.
