German Speaking Fraud Activity Agent

Barcelona - Spain

Monthly Salary: Not Disclosed

Posted on: 30-10-2025

Vacancies: 1 Vacancy

Job Summary

What Youll Do

Investigate and verify suspicious activity using internal tools and workflows.
Collect review and validate customer documentation to assess fraud risks.
Resolve high-risk cases within set timelines ensuring prompt and accurate decisions.
Monitor pending cases and follow up on missing documentation within the 14-day window.
Maintain accurate case records and ensure compliance with SLA requirements.
Communicate effectively and professionally in sensitive or escalated situations.
Apply knowledge of marketplace processes fraud indicators and root-cause analysis to prevent and mitigate risk.
Identify areas for improvement in fraud prevention workflows and share recommendations.
Uphold autonomy professionalism and sound judgment in managing fraud-related investigations.

What Were Looking For

German (C1) and advanced English proficiency.
At least 6 months of experience in fraud-related tasks or back-office support in a digital marketplace environment.
Proven record of meeting or exceeding KPIs.
Clean disciplinary record and demonstrated professional integrity.
Excellent interpersonal skills: empathy adaptability and active listening.
Experience handling complex or escalated cases with professionalism.
Strong problem-solving skills and ability to use tools like knowledge bases search engines and AI efficiently.
Autonomy accuracy and keen attention to detail in daily work.
Solid understanding of OS-level systems (iOS Android Windows) and ability to explain them clearly.
Proficiency with operational tools (CRMs shipment tracking systems).
Ability to perform under pressure make well-reasoned decisions independently and apply root-cause thinking.
Proactive attitude reliability and a professional work ethic.

What Youll Do Investigate and verify suspicious activity using internal tools and workflows. Collect review and validate customer documentation to assess fraud risks. Resolve high-risk cases within set timelines ensuring prompt and accurate decisions. Monitor pending cases and follow up on m...