Assistant Director of F&B Outlets

POSITION SUMMARY

The Director of Outlets develops strategy and provides hands-on leadership for all front-of-house operations for the propertys dining venues which include casual restaurant sports grill and quick-service outlets. This position is responsible for driving an exceptional guest experience operational excellence and achieving established financial quality and service standards.

Reporting to the Director of Food & Beverage the Assistant Director of Outlets oversees the outlet managers and their teams in developing a culture of accountability teamwork efficiency and improvement in all dining operations.

JOB QUALIFICATIONS

Education & Experience Required:

• Bachelors degree in Hospitality Management Business Administration or related field. A combination of extensive related experience and education may be considered.
• Five (5) - eight (8) years of progressive F&B leadership experience in a multi-outlet high-volume environment. Casino resort hotel or integrated resort experience strongly preferred.

Knowledge & Skills Required

• Proven success in managing casual dining sports bar and quick-service operations.
• Strong financial acumen with a track record of achieving revenue and profit goals.
• Exceptional leadership communication and organizational skills. Read write and speak English fluently.
• Comprehensive knowledge of food safety labor laws and gaming/hospitality regulations.
• Proficiency with restaurant and resort management systems (POS labor management purchasing/inventory systems) and Microsoft Office Suite.
• Availability to work flexible hours including nights weekends and holidays.
• Obtain and maintain a valid gaming license.

KEY RESPONSIBILITIES

Operational Leadership

1. Oversee the daily operations of all dining outlets to ensure smooth execution consistent service standards and adherence to brand and regulatory requirements.
2. Partner with the Executive Chef and culinary team to maintain food quality presentation and menu innovation aligned with guest expectations and standards.
3. Partner with the Assistant Director of Beverage on strategies to maximize beverage profitability and topline sales
4. Drive continuous improvement through operational audits guest feedback and best practices implementation.

Financial & Business Management

1. Develop manage and monitor budgets for all outlets ensuring alignment with the financial objectives.
2. Analyze financial and performance reports identifying opportunities to optimize revenue reduce costs and improve profitability.
3. Oversee inventory management cost control labor optimization and pricing strategies.
4. Ensure accurate forecasting and adherence to financial targets including labor and cost of goods percentages.

Team Development

1. Directly supervise outlet managers providing coaching feedback and performance management.
2. Develop management strength by identifying and preparing future leaders.
3. Foster collaboration and communication between front-of-house culinary and support teams.
4. Promote a positive professional and inclusive work environment that supports retention and engagement.

Guest Experience & Brand Standards

1. Lead a guest-first culture across all venues ensuring seamless high-quality service in every interaction.
2. Implement comprehensive steps of service training and quality of service assurance.
3. Maintain high visibility in all outlets engaging with guests and responding promptly to concerns or opportunities.
4. Work with the marketing and promotions team to develop creative programming seasonal menus and events that enhance the guest experience and drive traffic.
5. Ensure each outlet reflects Spokane Tribe Resort & Casinos brand identity and service philosophy

Strategic Planning & Collaboration

1. Collaborate with the Director of Food & Beverage Executive Chef Banquets and Beverage leadership to align strategies across all F&B outlets.
2. Contribute to the development of property-wide F&B initiatives promotions and special events.
3. Participate in capital planning renovation and design discussions for outlet upgrades or new concepts.
4. Stay informed of competitive trends and casino dining innovations to ensure Spokane Tribe Resort & Casino remains a market leader.

Compliance & Safety

1. Ensure compliance with all health safety sanitation and liquor laws.
2. Maintain compliance with Spokane Tribal Gaming Commission regulations.
3. Uphold internal controls policies and accountability systems to safeguard assets.
4. Investigate and report any compliance concerns or irregularities to the Director.

Other

1. Perform other duties as assigned or required.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Operate in a working environment that is subject to varying levels of crowds noise and smoke the severity of which depends on guest volume.
• Observe and direct actions of subordinates.
• Stand walk and move between outlets for long periods without rest.
• Climb stairs stoop kneel bend twist turn push pull grasp reach and grip items sort tear and perform manual dexterity.
• Lift push pull or move up to 50lbs with or without assistance.
• Adapt well to the fast-paced and high-volume casino environment involving large numbers of people with loud and continuously high noise levels and flashing lights.

Required Experience:

Director