Senior Operations Specialist

Job Title

Job Description

Job Responsibilities:
Applies analytical skills to convert service blueprints into detailed service operations workflows ensuring these processes effectively cover all stages from initial customer engagement to service completion and adapting them as needed based on operational feedback working under direct supervision.
Executes scalable service operations structures collaborating with senior team members to enhance efficiency and ensure seamless integration of new service offerings.
Implements service operations processes based on service interaction designs ensuring they meet operational standards and contribute to effective service delivery.
Develops stable working relationships internally. Exchanges standard information with colleagues immediate supervisor project leaders and other professionals in the team/group.
Participates in the preparation and execution of test scenarios and pilot programs to validate the efficiency of service processes identifying deviations analyzing issues and recommending necessary adjustments.
Provides advanced operational support by monitoring service processes identifying problems in deviating situations analyzing these issues using standard procedures and collaborating on solutions to maintain service quality.
Contributes to capability gap assessments during service design identifying areas for improvement within service operations and helping to coordinate the implementation of necessary changes.
Applies advanced LEAN methodologies to service operations processes identifying inefficiencies suggesting improvements and supporting efforts to enhance operational effectiveness.
Analyzes operational risks within service processes making informed decisions based on calculated assessments and coordinating with relevant teams to implement necessary changes that ensure compliance and security.

Minimum required Education:
High School Diploma Vocational Education/ Bachelors Degree in Health Science Architecture Engineering Business Management or equivalent.

Minimum required Experience:
Minimum 2 years of experience with Vocational Education in areas such as Service Delivery Service Operations or equivalent OR no prior experience with Bachelors Degree.

Preferred Skills:
Root Cause Analysis (RCA)
Troubleshooting
Escalation Management
Lean Methodologies
Service Operations
Capability Assessment
Continuous Improvement
Process Improvements

About Philips
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If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.