Sr. Delivery Director

Lake Forest, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

Provide executive oversight of enterprise Service Delivery Applications Support and Infrastructure Operations functions
Lead the Operations/Run portion for an enterprise business unit and its MSP maintaining strong vendor partnerships SLA compliance and continuous improvement initiatives
Direct enterprise ITSM processes (Change Incident Problem Service Request and CMDB) and ensure consistent governance and reporting
Collaborate with business and IT leadership to align operational priorities budgets and service delivery goals
Develop and deliver executive-level reporting on operational health incident trends and service metrics
Identify and drive opportunities for process streamlining automation and performance optimization
Serve as a trusted partner and escalation point for business and IT stakeholders providing clear communication and issue resolution
Mentor and develop IT managers and team members to promote accountability and operational excellence

Required Skills & Experience

Bachelors degree in Information Technology Computer Science or a related field
12 years of progressive IT leadership experience including 5 years managing IT service delivery and global managed service provider (MSP) relationships
Experience leading delivery and deep prior knowledge of IT Service Management (ITSM) practices and tools

Ownership of ServiceNow platform and/or hands on experience preferred

Proven success managing IT operations across mixed technology environments (e.g. .NET Java and mainframe) supporting enterprise-scale hybrid or cloud infrastructure operations
Strong business communication skills with experience engaging executive stakeholders and aligning IT with business objectives
Familiarity with the insurance industry including core concepts (commissions underwriting policies enrollment) and products (small business or voluntary benefits life universal life)
ITIL certification or equivalent ITSM credentials are preferred

Key Responsibilities Provide executive oversight of enterprise Service Delivery Applications Support and Infrastructure Operations functions Lead the Operations/Run portion for an enterprise business unit and its MSP maintaining strong vendor partnerships SLA compliance and continuous improvement i...