Out of hours Care Co-Ordinator
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
16 days ago
Vacancies:
1 Vacancy
Job Summary
Out of Hours Care Coordinator (Nights & Weekends)
Location: Cape Town South Africa
Hours: Nights and Weekends (Out of Hours)
Sector: Homecare (Mental Health / Learning Disabilities)
About Marva Group
Marva Group is a dynamic and fast-growing parent company with a diverse portfolio of healthcare businesses including care homes recruitment services domiciliary care and specialist health solutions. We are committed to delivering excellence across the healthcare continuum by empowering our subsidiary companies through strategic oversight shared services and a unified vision of care.
About the Role
We are seeking an experienced and proactive Out of Hours Care Coordinator to join our dedicated homecare team in Cape Town.
This vital role ensures smooth coordination and delivery of care services outside of standard office hours including evenings nights and weekends.
The successful candidate will take ownership of staff scheduling shift bookings and real-time service management during out-of-hours periods ensuring all client care needs are met promptly and efficiently.
Responsibilities
Manage and update staff rotas and ensure all shifts are covered during nights weekends and public holidays.
Handle incoming calls from clients families and care staff ensuring all enquiries are dealt with promptly and professionally.
Allocate appropriate care workers to client visits based on skills experience and client requirements.
Maintain up-to-date records of bookings cancellations and changes on the care management system.
Respond to short-notice shift cancellations by sourcing and confirming suitable cover.
Ensure client continuity of care by proactively managing staffing levels and call schedules.
Work closely with the daytime coordination and on-call management teams to ensure a seamless handover.
Escalate urgent matters incidents or safeguarding concerns to the appropriate senior staff.
Essential Requirements
Minimum 2 years experience in a homecare coordination bookings or scheduling role (community or domiciliary care).
Previous experience supporting service users with Mental Health and/or Learning Disabilities.
Strong organisational skills and the ability to work efficiently under pressure.
Excellent communication and relationship management skills.
Confident using care management systems and Microsoft Office (Word Excel Outlook).
Strong understanding of homecare regulations safeguarding and risk management.
Must be available for night shifts weekends and public holidays as part of a rota.
Key Skills
- Abinitio
- Apache Tomcat
- Ethernet
- Hotel Management
- Financial Planning & Analysis
- AV
