E-commerce Marketplace Manager

This is a remote position.

About the Role

Were seeking a highly analytical E-commerce Marketplace Manager to drive the operational performance and strategic growth of BabbleRoo across key online marketplaces with a primary focus on Amazon. This role is responsible for ensuring our business is competitive compliant and optimized across all eCommerce channels. Youll lead day-to-day Amazon operations and serve as the key coordinator for all other e-commerce marketplaces working closely with other marketplace operators and our supply chain team to ensure smooth execution.

Beyond execution a sharp business sense is essential: you must leverage platform insights and comprehensive reporting to inform and guide critical growth strategies. Your ultimate mandate is balancing profitability and operational efficiency with sustainable market share growth specifically ensuring sound replenishment and storage optimization for a healthy and cost-effective inventory pipeline.

Marketplace Operations Ownership

• Own BabbleRoos performance across all Amazon marketplaces (all geo-markets) and products as the channel expert and P&L operator.
  

• Manage Amazon operations end-to-end including PDP optimization SEO paid advertising (AMS) inventory management and developing a strategic approach to customer reviews and ratings.
  

• Serve as the internal operator ensuring BabbleRoo is always competitive compliant and up-to-date with platform policies and best practices across all marketplace platforms.
  

• Align closely with the Senior Brand Manager (SBM) on strategic roadmaps and category priorities to ensure all marketplace actions reinforce the broader brand and business strategy.
  

• Coordinate with the Growth Team on strategic roadmaps and performance tracking for other online marketplaces including and .
  

• Ensure smooth brand operations by proactively identifying and addressing risks errors or anomalies.
  

• Collaborate with other departments to resolve any issues that arise ensuring the brand meets its financial and operational targets.
  

• Oversee inventory pipelines working with the Operation Specialists to avoid stockouts and meet MAPE targets.
  

• Manage inventory projections forecasting order placements and logistics to maintain optimal stock levels.
  

• Partner with and supervise the Supply Chain team to ensure sound replenishment strategies that accurately meet demand while minimizing out-of-stock risk.
  

• Drive initiatives for storage optimization (e.g. FBA or 3PL) proactively managing inventory aging and mitigating long-term storage fees to maximize profitability and channel health.
  

• Ensure all inventory and logistical planning aligns directly with marketplace promotional calendars and GTM launch plans.
  

Content & Conversion Excellence

• Ensure product content excellence is maintained and optimized across all marketplaces including high-quality product images compelling copy and enhanced A content.
  

• Translate Brand and Go-To-Market messaging into high-performing search-optimized content for the marketplace environment.
  

• Conduct regular audits of product listings to identify and implement opportunities for conversion rate improvement (CRO).
  

Performance Marketing & Alignment

• Coordinate directly with Growth Marketing on paid search and advertising strategy and execution for Amazon (AMS) and other partners.
  

• Analyze marketplace sales data to identify trends opportunities and challenges translating these into clear action plans for both operations and marketing teams.
  

Insights & Optimization

• Track analyze and report on Key Performance Indicators (KPIs) including conversion rate product ranking share of search return rate and overall channel profitability.
  

• Provide performance data analysis and strategic summaries to the Senior Brand Manager to inform critical business decisions on brand investment product focus and overall marketplace direction.
  

• Run structured tests on new marketplace features promotional formats and content variations to optimize sales and revenue.
  

Customer Service & Seller Support

• Oversee customer service interactions and seller support cases ensuring timely resolution and maintaining high customer satisfaction.
  

Requirements

• Experience: 4-7 years in e-commerce with at least 3 years directly managing the Amazon platform (Vendor or Seller Central).
  
• Data-Driven Operator: You are highly analytical comfortable diving deep into data and can translate performance metrics (conversion profitability ranking) into clear tactical execution plans.
  
• Supply Chain Strategist: You have a strong working knowledge of e-commerce logistics inventory planning and storage optimization (e.g. FBA 3PL) to drive channel profitability.
  
• Amazon Expert: You have a deep current understanding of Amazon SEO A9 algorithm factors AMS campaign management and compliance requirements across all major geo-markets.
  
• Collaborative Leader (Optional): You excel at coordinating with Marketing Brand and Operations teams and can lead and mentor junior operators to ensure a seamless and efficient flow from product content creation to inventory delivery.