Service Writer Advisor
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Job Location:
Monroe, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
26 days ago
Vacancies:
1 Vacancy
Job Summary
JJE is a proud subsidiary of Federal Signal Corporation.
Service Writer / Advisor
LOCATION: Monroe North Carolina
EMPLOYMENT TYPE:
- 1 Vacancy
- Full-time Permanent
TOTAL REWARDS OVERVIEW:
- Competitive compensation; Salary
- Quarterly profit-sharing bonus opportunity
- Annual salary increase opportunity
- Comprehensive health and welfare benefits
- Paid Vacation and Paid Personal Days
- 401(k) Matching Program
SUMMARY:
The Service Writer/Advisor will be focused on providing administrative and process support to the Service department liaising with internal and external customers and ensuring the department runs efficiently on a day-to-day basis.
ABOUT YOU:
- Passion for customer service
- Ability to organize multitask and plan work efficiently
- Positive and collaborative attitude
- Strong communicator
POSITION REQUIREMENTS/QUALIFICATIONS:
Education/Certification:
- High School Diploma GED or equivalent
- Valid drivers license with a clean drivers abstract
- Must be able to pass a pre-employment background check
Experience:
- 3 years experience in a related administrative/customer service position
- Experience preparing quotes and opening/closing work orders
- Experience with MS Office suite and other dealership/customer work order system
- Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset
POSITION RESPONSIBILITIES:
- Manage customer relations for the service department by receiving phone calls and emails and responding in a timely manner
- Open and close work orders in alignment with internal procedures
- Prepare service quotes
- Edit and update all work orders to ensure accurate capture of all billable items
- Provide unit history to the service department for incoming repairs
- Assist with shop scheduling to ensure optimal efficiency and customer service
- Conduct shop walkthroughs with Service Manager to capture real time status updates
- Prepare and submit bi-weekly payroll reports
- Work with the accounting department to ensure customer accounts are in good standing
- Ensure on-time billing for all customers
- Maintain service files and ensure all documentation is in compliance
- Process warranty claims
- Resolve and/or escalate customer concerns and maintain positive customer relations
- Collaborate with parts department to ensure timely processes
- Completed additional tasks as required
WHY WORK AT JJE
- Talented dedicated and passionate team to work with
- Exceptional best-in-class products and service offerings for our customers
- Charitable Giving Program
- Educational Scholarship Program
- Tuition Reimbursement
- Employee & Family Assistance Program (EAP)
Our Core People Values
Leadership Customer Excellence Integrity Inspiration Teamwork Innovation and Ambition
If you are looking for a new opportunity then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons however only those who are being considered for the position will be contacted.
If you are contacted for an interview and require any accommodation please notify HR in advance and we will provide applicable accommodation.
#USAHPJ
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
SALES ADMINISTRATOR / COORDINATOR The Sales Administrator is responsible for creating, processing, and tracking all equipment purchase orders within their por...
