Partner Development Director

London - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.

Own and grow Five9s partner ecosystem across EMEACRM alliances (Salesforce ServiceNow Zendesk Microsoft) ISV/Select (including WEM partners Verint Calabrio Cresta Level AI) and GSIs (e.g. Deloitte Accenture Slalom Perficient Persistent Cognizant Kyndryl IBM and others). Execute a growth strategy in alignment with both the Strategic Partner Alliances team and our EMEA sales leadership. Partner closely with HPPAI to stand up AI practices.

Responsibilities

Regional GTM ownership: Build and execute EMEA partner business plans by segment (CRM / ISVSelect / WEM / GSI) with targets for pipeline ACV and new logos.
Powerof3 plays: Orchestrate triparty motions (Five9 hyperscaler GSI) including aligned SPIFFs joint account planning and comarketing.
Practice development (HPPAI): Launch and scale partner AI practices across EMEA with enablement GTM reporting; ensure TQL/SAO capture and attribution.
Certification & delivery quality (CIP): Drive Certified Install Partner ramp (VCC Digital IVA Agent Assist) to improve firsttimeright delivery and Day2 readiness.
CRM alliance execution: Navigate deal registration and royalties relationship mapping and coopetition dynamics; secure preference for Five9 on strategic pursuits.
ISV/Select portfolio vitality: Coordinate with global ISV team on contracting solution validation/sandboxes and quarterly add/drop decisions to keep the Select portfolio fresh.
Executive sponsorship: Identify and cultivate empowered partner exec sponsors; maintain relationship maps (Exec Field Solution) and run quarterly JBP/QBRs.
Forecasting & governance: Maintain accurate partnerinfluenced/sourced forecasts; publish quarterly KPIs and insights; contribute to program improvements and global playbooks.
Work closely with Sales RevOps Legal Product Marketing and Customer Success to remove friction and keep timelines on track.

Success Metrics (KPIs)

Partnerinfluenced ACV closed and partnersourced pipeline (quarterly).
CIP partners in EMEA
Attachrate of WEM/Select on new logos; renewal/expansion ACV for WEM
Number of Powerof3 wins; number of CIP certifications live in region.
AI practice output: TQLs SAOs and AIinfluenced ACV.
Regional newlogo growth and revenue mix outside the US.

Qualifications (Requirements)

Musthave:

10 years in alliances/channel/partner sales within enterprise SaaS; 5 years covering EMEA markets.
Proven success coselling and codelivering with GSIs and ISVs; handson with deal desks and latestage execution.
Working knowledge of CCaaS/CX WEM (WFM/AQM) and AIassisted contact center solutions.
Comfort with CRM ecosystems (Salesforce ServiceNow Microsoft Zendesk) including deal registration and royalty mechanics.
Programbuilding experience: certifications/enablement QBR/JBP rigor pipeline governance.
Strong commercial acumen (margins discounts resell mechanics) and stakeholder management across Sales Product RevOps and Legal.
Fluent English; additional European language (DE/FR/ES/IT or others) highly preferred.
Based in EU/UK with right to work; willing to travel 3040%.

Nicetohave:

Experience launching partner AI practices (enablement GTM reporting) and tracking TQL/SAO.
Work with hyperscaler marketplaces and multiparty incentive designs.
Familiarity with GDPR and publicsector procurement frameworks in key EMEA markets.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.

View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Required Experience:

Director

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journ...