Manager, Onboarding Department
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Job Location:
San Francisco, CA - USA
Monthly Salary:
$ 160 - 200
Posted on:
29-10-2025
Vacancies:
1 Vacancy
Job Summary
Manager Onboarding Department
Hybrid: San Francisco Salt Lake City or New York City
Enable Internet businesses to sell across borders
Were tackling a key challenge for all Internet businesses today: navigating the changing landscape of the last few years software businesses have gone from not having to worry about sales tax to needing to monitor their exposure calculate local sales tax rates and file returns in over 20 US states and many countries worldwide.
So much of our economy today and tomorrow exists online. The internet economy has grown 6x over the last 10 years and software development productivity is only positioned to accelerate. Companies should be able to transact with customers everywhere. Anrok is building the tools behind the scenes that make compliant digital commerce a reality for companies big and small.
Anrok connects with billing and payment systems to automate sales tax compliance end-to-end. We have raised over $100M from leading investors like Sequoia Index and Khosla Ventures.
Were seeking an experienced leader to build and manage our Onboarding function as we scale our customer base and expand our enterprise offerings. As Manager of the Onboarding Department youll lead a team of onboarding managers responsible for guiding our most valuable customers through their implementation journey. Youll be instrumental in defining our onboarding strategy optimizing processes and ensuring exceptional customer experiences that drive long-term value.
This role reports to the Head of Activation and works closely with Sales Solutions Engineering Tax and Customer Success teams to ensure seamless customer transitions from sale to successful platform adoption.
In this role you will
Team Leadership & Development
Build lead and scale a high-performing team of Onboarding Managers serving SMB through enterprise accounts
Develop career frameworks and coaching that elevate team capabilities in enterprise customer management project coordination and technical execution
Establish performance metrics and conduct regular reviews to drive continuous team development and excellence
Design and implement scalable onboarding processes that accelerate time-to-value while maintaining exceptional customer satisfaction
Lead continuous improvement initiatives informed by data analysis customer feedback and cross-functional insights
Serve as an escalation point for complex customer issues coordinating across senior leadership sales solutions engineering business operations and product teams to drive resolution
Champion the voice of the customer in leadership discussions and strategic planning translating onboarding insights into product roadmap priorities and process improvements
Create and maintain comprehensive onboarding playbooks training materials external collateral and best practice documentation
Drive customer adoption and early value realization during onboarding to establish strong retention foundations
What excites us
5 years leading customer-facing SaaS teams including 2 years managing and scaling onboarding/implementation teams from 5 to 15 people
Proven success managing enterprise implementations ($100K ARR) and improving key metrics (time-to-value completion rates NPS) through process innovation
Strong executive presence with ability to influence cross-functionally and engage confidently with C-suite customers and internal leadership
Deep expertise in SaaS implementation methodologies project management and tools (Salesforce customer success platforms). Knowledge of sales tax and fintech space is a plus.
Data-driven leader who combines customer insights with analytics to inform strategic decisions
Customer-obsessed with strategic thinking operational rigor and comfort-building processes in ambiguous high-growth environments
What we offer
The equity upside of an early-stage startup with the product-market fit of a later-stage company
Competitive base salary range: $160000 - $200000 depending on experience and location
Daily lunch and snacks for those working out of our office hubs
Medical dental and vision insurance covered 100%
One Medical membership covered flexible sick benefits and more
Annual learning and development stipend for books online courses and conferences
Annual team off-sites and in-person opportunities around our growing Anrok hubs
Home office setup stipend to ensure you have the equipment you need to thrive at work
Leadership development opportunities as we scale the organization
Work Environment
At Anrok we embrace a dynamic and flexible hybrid work environment based out of our growing office hubs - San Francisco New York City and Salt Lake City where we collaborate in-person 3 days per week. This role may require occasional travel (10-15%) for team meetings customer visits and company events.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Sales Experience
- Food Service
- Succession Planning
- Management Experience
- Materials Handling
- Pricing
- Conveyor Installation
- Food Production Experience
- Leadership Experience
- P&L Management
- Retail Management
About Company
Anrok automates sales tax compliance across your financial stack, so you can grow your SaaS business in any market.
