Organizational Learning and Development Manager

Are you passionate about creating opportunities for people to thrive

Catholic Charities is the place foryou!

The mission of Catholic Charities Twin Cities is to serve those most in need and to advocate for justice in the community.

Our programs for children families and adults serve more than 25000 people every year. As the need for our services grows Catholic Charities is working to adapt and respond with strategies that prevent poverty meet basic needs in times of crisis and create pathways to greater stability.

WHY YOULL LOVE WORKING HERE:

Join a mission-driven organization that pairs compassion with accountability and hope with action. At Catholic Charities youll be part of a supportive team dedicated to creating opportunity and advocating for justice. We invest in our employees through training mentorship and opportunities for professional growth.

SALARY:$75000 - $82000/annually

JOB SUMMARY:Catholic Charities is seeking a trauma-informed compassionate educator and lifelong learner to serve as its next Organizational Learning & Development Manager.

The Organizational Learning and Development Manager leads the design development and implementation of learning initiatives that strengthen staff capacity to serve vulnerable populations with compassion and excellence. This role advances Catholic Charities commitment to trauma-informed equitable and mission-driven practice by creating accessible engaging training for employees across all levels of the organization.

Reporting to the Director of Culture and Belonging and working collaboratively with the Director of Human Resources Operations and the Chief Legal Officer/Compliance Officer the Manager oversees agency learning programs including onboarding compliance training supervisory development and leadership pathways. The ideal candidate will bring expertise in adult learning organizational development and inclusive training strategies that foster growth engagement and professional readiness across the agency.

ESSENTIAL FUNCTIONS:

Training Program Management

• Lead the assessment development coordination and tracking of training for all employees.
• Manage and enhance the Learning Management System (LMS) ensuring accessible relevant and up-to-date content for diverse learners.
• Partner with leaders to design and deliver training specific to frontline and supervisory roles covering topics such as de-escalation trauma-informed care ethical service delivery and supervisory effectiveness.
• Coordinate external training partners and resources to complement internal expertise.
• Ensure training is available in multiple accessible formats for employees across shifts and locations.

Employee Development & Mission-Focused Learning

• Collaborate on the design and delivery of onboarding programs that prepare new employees for success.
• Support leadership and career development initiatives that strengthen workforce engagement and retention.
• Partner with Culture and Belonging HR Legal Compliance and Program leaders to integrate Catholic Charities mission values and trauma-informed principles into learning initiatives.
• Communicate new policies procedures and best practices to ensure alignment between learning and operational priorities.

Continuous Improvement & Evaluation

• Evaluate training effectiveness through feedback participation data and measurable outcomes.
• Incorporate best practices from human services compliance and adult learning to continuously improve content and delivery.
• Maintain a resource library of toolkits guides and reference materials that support ongoing professional learning.
• Ensure compliance with regulatory and contractual training requirements.

Other duties as assigned.

MINIMUM QUALIFICATIONS:

• Bachelors degree in Human Resources Education Social Work Organizational Development or related field - or five (5) years of directly relevant experience in staff training workforce development human services or education.
• Minimum of three (3) years of experience designing delivering and managing adult learning programs (onboarding leadership development or workforce training).
• Demonstrated ability to assess learning needs and develop strategies for diverse roles and learning styles.
• Strong understanding of adult learning theory workforce development and culturally responsive training design.
• Excellent facilitation coaching and presentation skills.
• Strong relationship-building collaboration and project-management abilities.
• Commitment to fostering a learning environment rooted in empathy inclusion and respect.
• Ability to engage effectively with diverse and/or low-income populations including individuals experiencing homelessness unstable housing or mental illness.

PREFERRED:

• Experience within nonprofit health human-services or community-based organizations where staff training directly impacts community outcomes.
• Experience working directly with vulnerable populations or service providers.
• Proficiency in Learning Management System (LMS) administration and multi-format training (virtual in-person hybrid).

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS:

• May occasionally work non-traditional hours (evenings weekends holidays) to meet program needs.
• Must be able to lift up to 25 lbs without assistance and travel between program sites as needed.
• Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

JOB CLASSIFICATION:Salaried; Regular; Full-Time; Exempt

Catholic Charities is an equal opportunity employer.

Job Description Updated: 10/26/2025

Please note this job description is not designed to cover or contain a comprehensive listing of all functions that are required of the employee for this job.