BPO Seasonal Team Lead (Hybrid)

Role Details

Type of Support:Omnichannel
Contract Duration:Permanent
Training Schedule:Open to shifting schedules (subject to business requirements)
Work Schedule:Open to shifting schedules (subject to business requirements)
Work type and Location:Hybrid Cubao or Taguig
Expected start date:November 13 2025

About Us

Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact.

Join us at Crescendo and lets build the future of customer experience together.

The Role

Were seeking an exceptional Team lead to join our global mission of pushing humanity forward through transformational education. We dont just solve problemswe turn customers into raving fans. Youll be the embodiment of our Code of Awesomeness delivering support that sparks personal transformation across our Quest platform which serves millions of learners from over 100 countries. Were looking for someone who approaches every interaction with compassion gratitude and a genuine desire to elevate human consciousnessone customer at a time. Youll need to thrive in our omnichannel environment guiding members through their learning journeys via WhatsApp iMessage live chat email and social media with warmth clarity and patience. If you believe happiness is the new productivity that work should inspire you to jump out of bed each morning and that every customer deserves to feel extraordinarythis role is calling your name.

What Youll Do:

• Function as primary point of contact for the Partner and key Crescendo stakeholders.
• Drive an exceptional customer experience by building and leading high-performance teams that engage with customers in all remote channels.
• Create an inspiring and motivating work environment and build a committed team with a strong customer-focused culture.
• Lead coach and mentor team members to ensure associates achieve desired service levels.
• Implement operational protocols in collaboration with quality assurance product operations and strategy teams.
• Remain current on key workflow changes operational guidelines and policy updates and communicate to associates.
• Prepare reports and analyze performance data to improve processes ensure associates are properly allocated and maximize productivity and efficiency.
• Build and maintain the teams schedule to ensure appropriate coverage.

What We Expect From You:

• Up to 2 years of Team Lead experience with a proven track record of coaching mentoring and developing staff to achieve performance goals.
• Strong interpersonal and communication skills with the ability to motivate and inspire team members.
• Excellent problem-solving abilities and a customer-focused mindset.
• Strong computer navigational skills.
• Excellent organizational time management and follow-up skills.
• Strong work ethic and high level of attention to detail and accuracy.
• Proven experience in overcoming unexpected difficulties and using logical problem-solving skills.
• Comfortable making decisions with limited information available.

What You Will Get In Return:

• Hybrid workplace - depending on the partner role management and/or personal workspace
• Overtime is available if applicable
• Competitive compensation based on experience
• Attractive benefits package including medical dental and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions mentorship and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

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To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.