German Speaking HR Associate with L&D Focus

Ford Central and Eastern European Sales LLC is looking for a German Speaking HR Associate with L&D Focus to join us in our People First Team in our Budapest XIII. Váci Greens office.

The Senior Associate HR Shared Service guides employees through their learning activities at Ford by advising them in any L&D matters and completing administrative tasks in the internal systems. His/her goal is to ensure an excellent customer experience which includes phone and chat support transactional processes based on our operational documentation and service promise in order to provide end-to-end customer care.

Supporting employees and dependents managers L&D management and other departments within Ford.
Accurately completing transactions understanding the customers questions and issues advising them in a professional way and handling their queries in a timely manner utilizing HR Contact Center procedures policy manuals knowledge management system and other reference materials
Creating L&D related documents such as class rosters
Document all transactions customer inquiries and their resolutions in the HR Contact Center case management technology application
Meet and strive to exceed HR Contact Center Key Performance Indicators (KPIs)
Increase HR subject matter knowledge seeking first call resolution shorten call time and increase data quality
Escalate customer requests in a timely manner when additional research or analysis is necessary
Manage control through the transactions audit process
Being proactive in handling risks or process gaps that you face and involving the responsible teams to find a solution together.
Initiating and leading process improvement projects to release capacity for the incoming new processes
Any other duties as required by the line manager

Desirable Bachelors Degree preferably in Human Resources Business Administration or other related fields
Being curious about HR processes and employee-focused operations and have 0-3-year experience within customer service or HR

Key abilities:
Speaking English and German fluently supporting the business on a daily basis in both languages
Communicating effectively on phone and in e-mail as well
Paying attention to details related to employee questions and data accuracy
Showing flexibility with staff scheduling and time zone differences
Proficient/intermediate understanding of MS Excel and Word

Key Characteristics:
dedicated to job
self-driven & independent
analytical result-oriented structured way of working
excellent interpersonal skills
precise working method
technology skilled
human centric mindset
learning ability
accountability
customer focused (Consistent high quality & professional customer service)

Desirable skills:
Knowledge and understanding of various HR processes
Continuous improvement
Effectiveness (First time through)
Effective customers recovering
Negotiation
Provide HR counseling to customers
Active Listening
Working interregional
Flexible to scheduling changes and time zones
effective decisions making

Please note that we currently run background checks as part of our recruitment process pending a successful interview.

#LI-FordHungary
#LI-GG1