Software Application Training and Implementation Lead & Educator Hybrid

The Software Application Training and Implementation Lead is responsible for driving successful deployment training and adoption of enterprise Quality and Document Management Systems across Eurofins laboratories worldwide. This role ensures that systems are not only implemented effectively but also embraced by users in alignment with regulatory requirements and operational excellence.

Software Application Training and Implementation Lead responsibilities include but are not limited to the following:

• Training & User Enablement
  • Develop and deliver comprehensive training programs tailored to Quality Regulatory Laboratory and Operations teams.
  • Create and maintain SOPs user guides eLearning modules and quick reference materials.
  • Conduct hands-on workshops webinars and post-go-live support to ensure user confidence and compliance.
• Implementation Leadership
  • Software implementation of IT systems in different laboratories worldwide in collaboration with the IT Manager in charge of Computerized Quality Systems for the quality processes
  • Organize and coordinate requirements and elicitation with business teams.
  • Translate business needs into system configurations and provide input to Business Analysts for feature assessments.
• Validation & Documentation
  • Lead validation activities including test plan and test script development.
  • Coordinate with Technical System Engineers to ensure system readiness and compliance.
  • Author and maintain system documentation including specifications traceability matrices release notes and SOPs.
• Process Improvement & Governance
  • Contribute to the continuous improvement of IT Quality Assurance processes.
  • Develop and maintain guidelines templates and procedures for system lifecycle management.
  • Ensure alignment with group policies standards and applicable regulations (e.g. GxP 21 CFR Part 11).
• Collaboration & Communication
  • Maintain regular communication with the IT Manager and project stakeholders.
  • Promote best practices and knowledge sharing across global teams.
  • Support change management and user engagement strategies to drive adoption.

Qualifications :

Minimum Educational Qualifications:

• Bachelors degree in Education Computer Science Chemistry Biology or related field.
• Project Management Certification is a plus.

Minimum Qualifications:

• Minimum 3 years of experience working in a laboratory quality-related environment
• Experience as Trainer or Educator
• US-based travel up to 30% of each month to Eurofins laboratories to implement and support new IT systems
• Authorization to work in the United States indefinitely without restriction or sponsorship

The Ideal Candidate Possesses the Following:

• Strong communication analytical and organizational skills.
• Ability to work independently and manage multiple priorities.

Additional Information :

Position is full-time working hybrid Monday - Friday 9:00am - 5:00pm with overtime as needed.  Candidates currently living within a commutable distance of Lancaster PA are encouraged to apply. US-based travel up to 30% of each month to Eurofins laboratories to implement and support new IT systems.

• Hybrid work schedule 1 day in office in Lancaster PA
• Excellent full time benefits including comprehensive medical coverage dental and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

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Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.

Remote Work :

No

Employment Type :

Full-time