Reception Associate Mon Fri 800am-500pm

Pay: $24.00/hr

The Receptionist is the first point of contact for clients guests and staff. This role delivers White Glove hospitality service by managing guest arrivals coordinating meeting logistics overseeing conference room readiness and supporting booking catering and visitor access processes. The Receptionist works closely with administrators hospitality and facilities teams to ensure a seamless and professional client experience.

Key Responsibilities and Duties:

• Greet and welcome all guests and clients upon arrival ensuring a professional and courteous experience.
• Coordinate with meeting hosts to confirm guest arrivals room assignments and service requirements.
• Monitor and manage meeting schedules using Condeco ensuring conference rooms are prepared and reset on time.
• Process booking requests advanced scheduling and updates in coordination with administrators.
• Manage visitor access by preregistering guests in Sharry and issuing QR codes for building entry.
• Facilitate catering and beverage service requests coordinating with the Hospitality team.
• Maintain a clean organized and professional reception desk and lobby area.
• Communicate service needs changes and issues promptly to relevant teams via email phone or Teams.
• Assist with AV/IT requests by following established procedures and liaising with support teams.
• Conduct daily and end-of-day walkthroughs to ensure all conference rooms and lounges are clean stocked and ready.
• Handle lost and found items in accordance with established procedures.
• Send weekly meeting confirmation emails to administrators for the following weeks schedule.

Job qualifications

• High school diploma or equivalent.
• Minimum of two-year receptionist switchboard or administrative assistant experience required preferably in a banking legal or large corporate environment.
• Exceptional customer service skills to effectively great and communicate with callers and visitors.
• Ability and willingness to learn in-depth knowledge of the company (the business and employees) to more efficiently handle calls and great visitors.
• Ability to work in a fast-paced team environment.
• Ability to effectively and professional communication with co-workers and clients.
• Attention to detail with an emphasis on accuracy and quality.
• Intermediate computer skills including Microsoft Word and Excel
• Ability to prioritize work to balance multiple projects and deadlines.
• Excellent verbal and written communication skills.
• Self-motivated and the ability to multi-task

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race color creed religion national origin alienage or citizenship status age sex sexual orientation gender identity of expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.