Prisma Browser Deployment Specialist, Professional Services

Your Career

As a Senior Professional Services Consultant (PSC) at Palo Alto Networks you will be a pivotal technical expert spearheading the successful deployment and initial configuration of our Prisma Access Browser (PAB) solution for customers. This is a highly impactful hands-on role where you will directly translate customer security requirements into a fully operational and optimized cloud-delivered browser security solution.

Working closely with customers solution consultants and project managers you will implement PAB according to best practices and customer-specific needs. Beyond just deployment you will be a proactive driver navigating complex environments anticipating roadblocks and accelerating our customers journey to a Zero Trust architecture. 

If you thrive on technical challenges leading complex deployments and being the face of strategic results-driven implementation this is your next career move. You will solidify customer partnerships with Palo Alto Networks by ensuring they successfully adopt and maximize the value of PAB.

Your Impact

• Proactively Drive Technical Deployment: Execute the complete technical lifecycle of PAB implementation including secure tenant setup and complex Identity Provider (IdP) integrations. Take ownership of the deployment timeline proactively managing and overcoming any customer hesitations or delays to ensure rapid time-to-value.

• Translate Strategy to Security Policy: Convert customer business and security designs into practical effective PAB configurations focusing on access controls data loss prevention (DLP) rules and web security policies.

• Drive Adoption: Guide customers through the secure and large-scale deployment of the PAB extension/client to end-user devices using various enterprise deployment methods (e.g. GPO MDM).

• Be a Proactive Technical Advisor: Serve as the go-to expert for PAB best practices advanced feature utilization and performance tuning actively monitoring environments to pre-emptively identify recommend and resolve potential issues or areas for security posture improvement.

• Resolve Complex Escalations: Act as the primary technical escalation point performing deep-dive root cause analysis and coordinating across Support Engineering and Product teams for timely resolution.

• Document and Transfer Knowledge: Create high-quality customer-specific as-built documentation and deliver comprehensive operational training and knowledge transfer to customer administrators.

• Advocate for the Customer: Capture and translate valuable field feedback into actionable feature requests serving as a critical internal voice for product improvement and development.

• Maintain expert-level understanding of Prisma Access Browser: Stay updated on latest product releases security trends and industry best practices. Actively participate in relevant training and certification programs to maintain technical proficiency.

Qualifications :

Your Experience 

• 8 years of experience required in a hands-on technical customer-facing role such as Professional Services Consultant Technical Account Manager or Senior Sales Engineer.

• Proven track record of proactive engagement; the ability to take initiative to push customers toward successful deployment manage project risks and navigate organizational challenges or pushback to maintain project velocity.

• Expert-level knowledge of core networking concepts (TCP/IP DNS HTTP/S) and enterprise security principles (Zero Trust SASE Firewall Proxy VPN).

• Demonstrated ability to independently lead and execute complex technical projects in customer environments driving deployment to successful completion.

• Advanced analytical and troubleshooting skills with a methodical approach to identifying diagnosing and resolving technical issues (Root Cause Analysis).

• Exceptional verbal and written communication skills with a proven ability to convey complex security topics to diverse technical and non-technical stakeholders.

• Experience with Identity and Access Management (IAM) and authentication protocols specifically integrating solutions with IdPs like Azure AD or Okta using SAML 2.0.

• Familiarity with cloud and SaaS security architecture and the challenges associated with securing modern applications and browsers.

• Knowledge of Prisma Access deployment architecture and traffic flows.

Preferred

• Basic knowledge of enterprise endpoint management tools (e.g. Microsoft Intune Jamf SCCM) and software deployment methodologies.

• Relevant industry certifications such as Palo Alto Networks (PCNSA PCNSE) CISSP or cloud-specific security certifications.

• Basic scripting ability (e.g. PowerShell Python) for automation or data manipulation.

Additional Information :

The Team

Our Professional Services team is critical to our success and mission. As part of this team you enable customer success by providing support to clients post-sale. Our dedication to our customers doesnt stop once they sign it evolves.

As threats and technology evolve we stay in step to accomplish our mission. Youll be involved in implementing new products transitioning from old products to new and fixing integrations and critical issues as they are raised. But you wont wait for them to be raised youll seek them out too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for non-sales roles) or base salary commission target (for sales/commissioned roles) is expected to be between $140000 - $192500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship No. Please note that we will not sponsor applicants for work visas for this position.

Remote Work :

Yes

Employment Type :

Full-time