Customer workflows (CWF) Domain Business Lead, Bratislava

Devoteam is looking for an experienced CWF Domain Business Lead to join our ServiceNow team. As a CWF Domain Business Lead your main responsibility is to grow & manage a team of IT professionals at your customers in order to support our clients digital transformation initiatives. 

ServiceNow is a powerful platform that helps organizations manage and improve their customer service operations and Industry specific workflows. A CWF Domain BL is a hybrid role that combines the relationship-building and support skills of a CWF with the industry expertise and strategic thinking of a consultant.

Customer workflows domain currently covers following ServiceNow solutions: 

Main focus domains:

• Customer Service Management
• Field Service Management
• Sales and order management
• Sourcing and Procurement Ops
• Supplier lifecycle operations
• Account payable Invoice processing

Other industry specific domains:

• Telecom Media & Technology
• Healthcare and Life science
• Financial services operations
• Manufacturing
• Public sector
• Retail Service management

Your work activities will be: 

• Responsibility for management and growth of the specific CWF domain in ServiceNow.
• Build the new business opportunities based on knowledge & experience.
• Advisory clients on IT and business challenges in the  domain.
• Helping clients to identify and solve business challenges.
• Implementing and optimizing state of the art processes and solutions to help our clients manage their systems efficiently and in a business-centric way.
• Responsibility for gathering and documenting business requirements from the clients.
• Assisting clients with the implementation and adoption of solutions as well as training and support as needed.
• Providing consulting services to our customers and partners.
• Taking part in internal activities inside Devoteam to help us grow (Contribution to the recruiting process marketing activities knowledge sharing).
• Participation in sales activities as business strategies and active sales in CWF domain build offers contribution in creating and maintaining pre-sale materials leading the pre-sale activities and maintaining standard offers (incl. slide decks references etc.). Also responsible for business development - strategy pipeline offer business plan etc. maintaining the list of projects and plan capacity staying up-to-date with new products/services and keeping an eye on new business trends in the CWF domain.
• Close cooperation with project managers developers and other teams to support the implementation of ServiceNow solutions.

Qualifications :

• Min. 5 years of business and expertise experience in CWF domain from consultancy role.
• Proven experience with implementing of ServiceNow solution or similar solution (SalesForce).
• Experience in Business Development pre-sale activities.
• Ability to approach CxO level stakeholders.
• Ability to drive offer preparation.
• Experience with leading teams and projects strong leadership skills.
• Good general consulting and soft skills - structured thinking analyse motivation and clarify and structure complex or ambiguous requirements effective presentations and stakeholder engagement.
• Advanced English (both spoken and written form).
• Advanced communication negotiation and presentation skills.

Nice-to-haves:

• Experience in leading client workshops 
• German language
• Connections with clients at CxO level in CEE region

Additional Information :

Benefits and perks:

• Salary up to 4200 (based on candidates seniority and experience)
• 5 weeks of vacation per year
• 4 My Days per year
• Flexible working hours (hybrid model)
• Career Management training and certifications in the best breed of technologies - focused on technical skills (ServiceNow Google) Project Management methodology etc.
• Udemy for business account
• Meal allowance up to 1023 / year (457 / per day)
• Cafeteria 40 / month (MultiSport Card available)
• Phone tariff (unlimited calls texts messages within the EU 16GB of Internet)
• Employee Referral Program
• Sabbatical leave
• Repurchase of hardware

Moreover we offer:

• Foreign business trips
• Above standard working equipment
• Company mobile phone (Android / iPhone)
• Company laptop (Windows / macOS)
• Coffee tea snacks and breakfasts in the office
• Company events and teambuildings
• Gifts for work anniversaries promotion or childbirth
• Friendly and open culture

And last but not least you can rely on:

• Transparent framework for career growth reinforced by annual performance evaluations
• Trust and autonomy with no micro-management
• Learning from senior colleagues and opportunities to collaborate with professionals from various industries
• Opportunities to attend conferences to keep skills up-to-date
• Working on a variety of projects for a broader range of experience
• Adoption and utilization of evolving IT technologies
• Usage of AI tools and access to elaborate tailored AI training

Remote Work :

No

Employment Type :

Full-time