Customer Service Rep

Our Customer Service Team is looking for a talented and experienced individual in business marketing finance or similar field to join our team as a Distribution Customer Service Representatives (DCSR) Team in our Bangalore India office. The successful candidate will work directly with the Sales/Channel Partners and a multinational team of Customer Service Operators worldwide.

Primary Responsibilities:

ROLE & RESPONSIBILITIES

• Supporting in an administrative/reporting function providing information and support internally and externally.
• Focus on support to enable sales to focus on design and customer facing activities. Coordinates with sales team members to ensure goals/ KPIs are met.
• Supporting escalation and coordination as a first level point of contact for regional customers and distributors. Communicates proactively for both internal escalations and short-term supply changes with the distributors.
• Coordinate with multiple internal Teams (Quote to Cash process including preparing and managing quotations order entry pricing validation and invoicing with regards to procurement logistics finance and credit control to ensure seamless order fulfillment and payment collection).
• Understands changes in demand to support forecast / backlog alignment with regional distribution and Sales Team. Supports required backlog adjustments in alignment with Asset Management Team.
• Actively work on Quotes and Registrations against backlog coverage.
• Sample Support ordering tracking and follow up.
• Support on distribution related projects demand/ supply transfer / stock rotations etc. 
• Maintain in/out stock history and participate in Internal Audits related to the in/out stocks.
• Assist the sales team in processing customer orders and follow-ups to ensure timely delivery.
• Maintain accurate records of customer interactions sales orders quotes and payment status.
• Respond to customer inquiries regarding product availability pricing quotations delivery schedules and billing.
• Prepare sales reports and documentation as required by the sales management team.

Qualifications :

• Bachelors degree in business Engineering marketing finance or similar field.
• 3 years of hands-on experience in customer service sales support or similar role.
• Experience with Quote to Cash Order Management Sales Support Sales Operations must have.
• Strong MS Excel skills along with other MS Office products.
• Good team player with the ability to work in teams and cross regions with a proactive approach consistently delivering high-quality customer service with focus on building relationships and achieving quality results.
• Ability to adapt to change work across different ERP systems reports & procedures in a fast-paced environment with a good resilience to stress.
• Strong analytic and quantitative skills ability to determine trends and propose solutions.
• Advanced command of English both spoken and written. Demonstrating clear and concise written and verbal communication to internal and external stakeholders.
• Must be able to work independently and with strong problem-solving skills.
• Familiarity with SAP Model N Salesforce or Power BI is an added advantage.

Additional Information :

Renesas is an embedded semiconductor solution provider driven by its Purpose To Make Our Lives Easier. As the industrys leading expert in embedded processing with unmatched quality and system-level know-how we have evolved to provide scalable and comprehensive semiconductor solutions for automotive industrial infrastructure and IoT industries based on the broadest product portfolio including High Performance Computing Embedded Processing Analog & Connectivity and Power.
 
With a diverse team of over 21000 professionals in more than 30 countries we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable power-efficient solutions today that help people and communities thrive tomorrow To Make Our Lives Easier.     
 
At Renesas you can: 

• Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.  

• Make a real impact by developing innovative products and solutions to meet our global customers evolving needs and help make peoples lives easier safe and secure. 

• Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system including the remote work option and Employee Resource Groups will help you excel from the first day.    

Are you ready to own your success and make your mark  

Join Renesas. Lets Shape the Future together.  

Renesas Electronics is an equal opportunity and affirmative action employer committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex race religion national origin gender gender identity gender expression age sexual orientation military status veteran status or any other basis protected by law. For more information please read our Diversity & Inclusion Statement.

We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation collaboration and continuous learning.

Remote Work :

No

Employment Type :

Full-time