Associate Engineer IT ETD Site Support (ONLY FOR PERSONS WITH DISABILITY)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As part of your responsibilities you will be required to:
- Have 1-2 years of experience in maintaining essential IT operations including operating systems security tools applications servers laptops desktops software and hardware while interacting with various Lab teams
- Provide 24/7 on-call support in rotational shifts
- Ensure SLA compliance for all tickets
- Follow up on escalated issues
- Classify incidents to support system uptime
- Collaborate with engineers to resolve or escalate issues
- Deliver technical support for issue resolution
- Communicate ticket status to engineers and managers
- Utilize the IT knowledge base and best practices
- Stay updated through technical articles
- Monitor systems to prevent downtime
- Improve support processes for recurring issues
- Provide day-to-day technology direction across Linux and Windows hosts in Lab Data Center and Cloud environments
- Troubleshoot operational issues handle escalations and resolve business partner issues in a timely manner with strong collaboration and attention to business priorities
- Maintain global collaboration with other IT and Engineering teams
- Offer operational support handle escalations and execute projects
- Manage incident and problem resolution
- Identify scalable technologies to enhance support for engineering tools and services
- Continuously improve operations through routine monitoring of system performance metrics and proactive actions
- Review system logs perform trend analysis and manage configuration incident and problem processes
- Identify design and implement solutions for new and improved processes providing a clear picture of possible outcomes
- Interact with the help desk and other teams to assist in troubleshooting identify root causes and provide technical support when needed
- Own and support continuous improvement plans for solution health and operational health
Technical Skills & Tools:
Ansible Kubernetes / OpenShift RH Satellite Zabbix
Virtual Machines Containers Cloud (AWS / Azure / GCP)
CI / CD (Jenkins)
. Ability to learn and use multiple utilities and tools that support operations monitoring and alerting
Participate in and learn new solutions through condensed knowledge transfer sessions
Qualifications :
Education: BTech MCA
Years of experience: 1-2 years
Additional Information :
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Engineering Support
- Law Enforcement
- ABB
- Information Security
- Adobe Dreamweaver
- Data Analysis
About Company
Jobs for Humanity paves the way to a fairer future for all by connecting historically underrepresented talent to welcoming employers. Through the combination of cutting-edge recruiting technology and expert D&I consultation, Jobs for Humanity makes inclusive hiring seamless, scalable, ... View more
