Senior Data Production Specialist (247 shifts)

Global Service Center Media Measurement (GSC MM) is a global Hub located in Sofia that provides operations support for various Media products. The department services include data and systems quality control panel helpdesk support data processing and delivery data analytics and data science process automation support.  

The TAM Data Production Specialists are members of the Hub Currency Ops Team which supports TV/Radio Audience Measurement (TAM/RAM) operations in multiple countries. This team is working on 24/7 shifts rotation and is responsible for various regular tasks including systems monitoring and incident response data quality control and processing data reporting etc. The team collaborates closely with every local country operations team escalating issues to the global Tech support and engineering teams as well as to various data center operators.   

Responsibilities  

• Work on 24/7 shifts rotation on monitoring of data processing and systems status 
• Monitoring of TV and Radio sound sampling servers multiple channels different per country 
• Participate in the on-call support during shifts automated alarms reaction and reporting  
• Work on regular data quality checks (e.g. ratings per channel) and status reporting 
• Notify and support the local country operations teams when issues are observed 
• Notify global Tech support and engineering teams or data center operators when needed 
• Develop expertise in the local media channels situation and broadcast behavior 
• Support documenting of work procedures and best practices 
• Assist in optimizations of work processes 
• Assist in ad-hoc analysis and reporting when needed   

Requirements: 

• At least 1 year of relevant work experience (data and process monitoring tech helpdesk) 
• Good general IT and MS Windows user skills 
• Good data management skills (e.g. MS Excel) 
• Solid written and verbal communication skills in English 
• Analytical skills and attention to details attitude 
• Ability to convey technical information effectively 
• Eager to gain more technical knowledge 
• Knowledge in data query tools (e.g. SQL Python) is considered as advantage

Data Production Specialist with German

• 47 A Tsarigradsko shosse Blvd Sofia Bulgaria
• Full-time
• Career Site Team: Operations

Job Description

Global Service Center Media Measurement (GSC MM) is a global Hub located in Sofia that provides operations support for various Media products. The department services include data and systems quality control panel helpdesk support data processing and delivery data analytics and data science process automation support.  

We are looking to hire a Data Production Specialist with German that will work as a dedicated member of our Media operations team in Austria. The main tasks will include daily data production and delivery for our Austrian TV Audience Measurement (TAM) contract while collaborating both with the internal teams and the customers. He or she is expected to communicate with the clients when necessary and participate in the weekend coverage rotation together with the local team.  

Responsibilities:  

• Support daily processing of TV and streaming data (importing preparing exporting) 
• Perform quality and plausibility checks 
• Execute automated processes and scripts 
• Create internal control reports for data validation 
• Work with various data processing platforms and applications  
• Handle internal and external inquiries including data corrections (primarily via email). 
• Contact customers in German via email and phone (not more than 10% of working time)  
• Participate in weekend shifts (rotation approx. once per month) 
• Assist in documenting and optimizing internal workflows and processes  

Requirements: 

• Demonstrated experience in a relevant role  
• Fluent German language skills both written and spoken  
• Advanced knowledge of MS Excel and good knowledge of MS Outlook 
• Strong IT affinity and ability to learn new IT platforms fast   
• Accuracy and sense of responsibility in time-critical processes 
• Ability to work in a team and in a structured manner 
• Strong analytical mindset and problem-solving skills 
• Effective communication skills 
• Good level of English language 

We offer:

• Food vouchers of 120 BGN monthly
• Life Insurance
• Additional Medical Insurance incl Prophylactics Outpatient care Inpatient care Expenses for medications and medical products
• Additional paid leave of 3 days in case of no overdue leave days from previous year
• Free access to LinkedIn Learning platform.

In addition:

• A Hybrid model of working: part of the week you work from home (home office) a part from the office.
• Working in an international organization once you become a specialist in your field you can count on numerous programs offering development or relocation to other departments or countries. Your development is important to us!
• Stable employment in a dynamic and international environment with an established position on the market.
• The opportunity to gain a valuable experience and knowledge of FMCG on the country and international level.
• Friendly working environment

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

For more information visit

Want to keep up with our latest updates

Follow us on: LinkedIn  Instagram  Twitter  Facebook

Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

No

Employment Type :

Full-time