Navigator-Peds Otolaryngology-Miramar-FT-Days-MPG

Location:

Wellington Florida

At Memorial we are dedicated to improving the health well-being and most of all quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary:

The Patient Navigator is responsible for guiding patients through the complexities of the healthcare system. Working collaboratively with physicians staff and other health care professionals to provide care coordination across the health care continuum for all assigned patients the Patient Navigator ensures that safety best practice and high quality standards of care are maintained across the continuum. This role provides support and resources to patients including connecting patients to available services navigates insurance authorizations coordinates care between providers and works with healthcare providers to ensure that patients are receiving the best possible care.

Responsibilities:

Obtains pre-certification and insurance benefits including obtaining insurance card(s) and confirms coverage is active. Determines correct insurance filing order if multiple insurance coverages are effective for that polices including all regulatory and financial consent forms; secures all required perform patient discharge functions including but not limited to review of after visit summary (AVS) future appointment scheduling and patients and guarantors at the workstation or bedside to obtain all necessary information including a copy of the patient or guarantor identification confirm physician and prescription orders ensuring schedule walk-in appointments for services patient out-of-pocket responsibility per collection guidelines. Provides patient estimates as requested. Prepares and balances a daily deposit of all payment exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner. May guide the patient to appropriate destination for services.

Competencies:

ACCOUNTABILITY CUSTOMER SERVICE EFFECTIVE COMMUNICATION HEALTHCARE INDUSTRY RELATIONSHIP DEVELOPMENT RESPONDING TO CHANGE STANDARDS OF BEHAVIOR

Education and Certification Requirements:

High School Diploma or Equivalent (Required)BLS American Heart E-Card (BLS AHA ECARD) - American Heart Association (AMERICAN HEART) BLS American Heart RQI E-Card (BLS AHA-RQI ECARD) - American Heart Association (AMERICAN HEART) BLS Cert American Heartnon ecard (BLS AHA) - American Heart Association (AMERICAN HEART) BLS Certification Grace (BLS GRACE) - Employee Grace Period for Essential Credential (GRACE) BLS Cert Red Cross (BLS RC) - Red Cross (RED CROSS)

Additional Job Information:

Complexity of Work: Success will be measured by the results of the process and outcome performance measures of the population of patients. Requires critical thinking skills effective communications skills decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Knowledgeable in Excel Word and PowerPoint and able to use electronic medical records such as Work Experience: One (1) year of experience in a healthcare setting required.

Working Conditions and Physical Requirements:

• Bending and Stooping 60%
• Climbing 40%
• Keyboard Entry 60%
• Kneeling 40%
• Lifting/Carrying Patients 35 Pounds or Greater 60%
• Lifting or Carrying 0 - 25 lbs Non-Patient 60%
• Lifting or Carrying 2501 lbs - 75 lbs Non-Patient 40%
• Lifting or Carrying > 75 lbs Non-Patient 0%
• Pushing or Pulling 0 - 25 lbs Non-Patient 60%
• Pushing or Pulling 26 - 75 lbs Non-Patient 60%
• Pushing or Pulling > 75 lbs Non-Patient 60%
• Reaching 60%
• Repetitive Movement Foot/Leg 0%
• Repetitive Movement Hand/Arm 60%
• Running 40%
• Sitting 40%
• Squatting 40%
• Standing 60%
• Walking 60%
• Audible Speech 60%
• Hearing Acuity 60%
• Smelling Acuity 40%
• Taste Discrimination 0%
• Depth Perception 60%
• Distinguish Color 60%
• Seeing - Far 60%
• Seeing - Near 60%
• Bio hazardous Waste 40%
• Biological Hazards - Respiratory 40%
• Biological Hazards - Skin or Ingestion 40%
• Blood and/or Bodily Fluids 40%
• Communicable Diseases and/or Pathogens 40%
• Asbestos 0%
• Cytotoxic Chemicals 40%
• Dust 40%
• Gas/Vapors/Fumes 40%
• Hazardous Chemicals 20%
• Hazardous Medication 0%
• Latex 60%
• Computer Monitor 60%
• Domestic Animals 40%
• Extreme Heat/Cold 20%
• Fire Risk 40%
• Hazardous Noise 20%
• Heating Devices 40%
• Hypoxia 0%
• Laser/High Intensity Lights 0%
• Magnetic Fields 20%
• Moving Mechanical Parts 60%
• Needles/Sharp Objects 60%
• Potential Electric Shock 20%
• Potential for Physical Assault 20%
• Radiation 20%
• Sudden Decompression During Flights 0%
• Unprotected Heights 0%
• Wet or Slippery Surfaces 40%

Shift:

Primarily for office workers - not eligible for shift differential

Disclaimer: This job description is not intended nor should it be construed to be an exhaustive list of all responsibilities skills efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits hires and promotes qualified candidates for employment opportunities without regard to race color age religion gender gender identity or expression sexual orientation national origin veteran status disability genetic information or any factor prohibited by law.

We are proud to offer Veterans Preference to former military reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer pre-placement assessment including drug testing.

If you need reasonable accommodation during the application process please call (M-F 8am-5pm) or email