API Support Engineer, Global Ads Partner Development
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Amazon Ads Developer Support team is the primary technical resource for our advertising partners developers and advertisers who integrate with the Amazon Ads API. We are seeking a highly technical customer-obsessed API Support Engineer to ensure our partners have a seamless experience integrating troubleshooting and scaling their advertising solutions. This role is a critical link between our external developer community and our internal engineering teams.
Key job responsibilities
Provide expert-level technical support for the Amazon Ads API assisting partners with integration complex data queries best practices and troubleshooting of technical issues.
Diagnose replicate and resolve intricate API-related problems including issues related to requests/responses authentication throttling latency and reporting.
Serve as the primary technical liaison communicating clearly and effectively with external partners/developers and collaborating closely with internal Product and Engineering teams to escalate bugs and drive feature improvements.
Develop maintain and contribute to technical documentation FAQs tutorials and code samples (e.g. Python Java or JavaScript snippets) to improve the self-service experience for the developer community.
Monitor API usage trends identify recurring technical patterns and proactively implement tooling or process improvements to enhance the overall health and stability of the Ads API ecosystem.
Participate in an on-call rotation for high-severity incident management ensuring rapid response and communication for critical partner issues.
A day in the life
Technical support: Troubleshoot and resolve issues related to API integration performance and functionality for external developers.
Problem-solving: Analyze complex technical issues diagnose root causes and implement solutions. This can involve analyzing RESTful API calls and debugging technical systems.
Process and documentation: Drive projects to improve support processes optimize services and maintain technical documentation.
Collaboration: Work with engineering teams to resolve bugs and advocate for improvements based on partner feedback.
Mentorship: Act as a high-level technical expert to mentor and train other support teams.
Strategic input: Translate partner needs and data into actionable insights and influence product roadmaps.
- Bachelors degree in computer science engineering mathematics or equivalent
- 3 years of technical support experience
- 3 years of experience working with REST API based services or experience in Network protocols like DNS/DHCP/TCP and experience with web-based applications and HTTP.
- 3 years of knowledge of security technology and concepts (Authentication Authorization Single sign-on Cryptography etc.)
- 3 years of experience with API debugging and testing tools (e.g. Postman cURL Swagger or browser developer tools).
- Experience supporting a high-volume global B2B or e-commerce platform API.
- Knowledge of the digital advertising industry including concepts related to performance marketing campaign management and reporting.
- Experience with cloud computing environments (AWS services such as Lambda S3 or CloudWatch) and basic database query languages (SQL).
- Proven ability to manage multiple high-priority technical issues simultaneously in a fast-paced environment.
- Experience contributing to or managing a knowledge base documentation platform or developer portal.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Provide expert-level technical support for the Amazon Ads API assisting partners with integration complex data queries best practices and troubleshooting of technical issues.
Diagnose replicate and resolve intricate API-related problems including issues related to requests/responses authentication throttling latency and reporting.
Serve as the primary technical liaison communicating clearly and effectively with external partners/developers and collaborating closely with internal Product and Engineering teams to escalate bugs and drive feature improvements.
Develop maintain and contribute to technical documentation FAQs tutorials and code samples (e.g. Python Java or JavaScript snippets) to improve the self-service experience for the developer community.
Monitor API usage trends identify recurring technical patterns and proactively implement tooling or process improvements to enhance the overall health and stability of the Ads API ecosystem.
Participate in an on-call rotation for high-severity incident management ensuring rapid response and communication for critical partner issues.
A day in the life
Technical support: Troubleshoot and resolve issues related to API integration performance and functionality for external developers.
Problem-solving: Analyze complex technical issues diagnose root causes and implement solutions. This can involve analyzing RESTful API calls and debugging technical systems.
Process and documentation: Drive projects to improve support processes optimize services and maintain technical documentation.
Collaboration: Work with engineering teams to resolve bugs and advocate for improvements based on partner feedback.
Mentorship: Act as a high-level technical expert to mentor and train other support teams.
Strategic input: Translate partner needs and data into actionable insights and influence product roadmaps.
- Bachelors degree in computer science engineering mathematics or equivalent
- 3 years of technical support experience
- 3 years of experience working with REST API based services or experience in Network protocols like DNS/DHCP/TCP and experience with web-based applications and HTTP.
- 3 years of knowledge of security technology and concepts (Authentication Authorization Single sign-on Cryptography etc.)
- 3 years of experience with API debugging and testing tools (e.g. Postman cURL Swagger or browser developer tools).
- Experience supporting a high-volume global B2B or e-commerce platform API.
- Knowledge of the digital advertising industry including concepts related to performance marketing campaign management and reporting.
- Experience with cloud computing environments (AWS services such as Lambda S3 or CloudWatch) and basic database query languages (SQL).
- Proven ability to manage multiple high-priority technical issues simultaneously in a fast-paced environment.
- Experience contributing to or managing a knowledge base documentation platform or developer portal.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Exec
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
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