Ticket Office Representative | Part-Time | Iowa Events Center

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Ticket Office Representative is a part time on call per event employee who is responsible for the processing and distribution of ticket sales in an accurate and timely manner at all Iowa Events Center facilities. Responsible for providing accurate information to the general public addressing any concerns and is committed to superior customer service.

This role will pay an hourly rate of $12.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until December 31 2025.

• Receive and process in person phone and mail ticket orders using various aspects of the ticketing system
• Follow proper procedures regarding money and ticket reconciliation after every work shift
• Provide accurate Iowa Events Center information and superior customer service to patrons
• Maintain work spaces and supplied for department in a net and orderly fashion
• Answer phone and provide event information to customers
• Must be familiar with and enforce ticket office rules and regulations
• Accurately sorts and organizes will call tickets by event and last name
• Provide excellent customer service assistance to internal and external clients

• High school diploma or equivalent
• Prior sales cash handling or customer service experience
• Ticketing sales experience highly desired
• Ability to work independently and as part of a team
• Must be able to communicate clearly and concisely in the English language both orally and in writing
• Ability to safely and accurately handle and account for moderate sums of money
• Demonstrated ability to work under pressure and handle difficult situations with courtesy and tact when dealing with the public and promoters
• Excellent computer and data manipulation skills; including software such as Microsoft Office and intermediate to advanced Excel skills highly desired
• Knowledge of Paciolan highly desired.
• Must be available to work a flexible schedule including long hours nights weekends and holidays as needed

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.