Director, Admissions, Student and Workforce Success

The University of Denver has the distinction of being the oldest independent university in the Rocky Mountain region giving it a tradition of 150 years of academic excellence. The University of Denvers College of Professional Studies PSC is a leader in adult education providing fully accredited and affordable educational experiences specifically designed for busy adults.

Position Summary

The Director of Admission Student and Workforce Success provides strategic leadership for the complete student journey from inquiry through alumni engagement. As a senior leader reporting to the Senior Director of AI Technologies and Strategic Operations this role ensures seamless transitions for adult learners through critical academic milestones while supervising frontline staff and establishing operational excellence across admissions student success and graduation functions.

Essential Functions

Strategic Leadership and Operations (35%)

• Direct operations across admissions academic success and graduation functions
• Supervise Admissions Counselors Admissions Experience Strategist and Student Experience Strategists
• Provide final approval for undergraduate and graduate admission applications
• Develop strategic inquiry admission and academic success plans aligned with enrollment goals
• Establish admission processes in collaboration with university and PSC leadership
• Monitor application and yield metrics implementing improvements to meet enrollment targets
• Oversee implementation of AI-powered tools and predictive analytics across admissions and student success functions to optimize enrollment outcomes

Graduation & Alumni Engagement Leadership (25%)

• Lead graduate verification and alumni engagement operations
• Oversee graduation verification processes and degree clearance procedures
• Serve as final authority on degree requirement completion and graduation eligibility
• Collaborate with Registrars Office on graduation processing and records management
• Guide initiatives to celebrate student completion and academic achievement
• Develop strategies to promote ongoing educational relationships with alumni

People Operations (20%)

• Maintain complete and accurate employment records for all faculty and staff which includes but is not limited to offers promotions reappointments administrative appointments and separations.
• Liaise with HR Partner on personnel matters to ensure the College is operating within university policy and employment laws.
• Coordinate with HR Partner regarding workforce planning performance management and people development.

Cross-Functional Collaboration (10%)

• Coordinate with Director of Enrollment Management on student transitions
• Partner with academic departments on program-specific recruitment and graduation requirements
• Represent admission registration and graduation concerns in curriculum discussions
• Maintain effective partnerships with university service departments
• Data Analysis & Reporting (10%)
• Collaborate with Data Insights and Operations Team on inquiries admissions and graduation metrics leveraging AI analytics and predictive modeling for strategic decision-making
• Evaluate effectiveness of admission and student success strategies
• Provide data-informed recommendations to PSC leadership
• Co-manage annual U.S. News and World Report submission
• Analyze rankings data to inform strategic planning and marketing initiatives

Knowledge Skills and Abilities

Technical Competencies

• Advanced proficiency with CRM systems (Slate Salesforce) and student information systems (Banner)
• Familiarity with AI-powered analytics predictive modeling and emerging educational technologies
• Strong project management and process improvement capabilities
• Experience with data analysis reporting and student success metrics
• Familiarity with enrollment management technologies and best practices
• Experience with AI applications in higher education or willingness to develop expertise in educational technology trends

Leadership & Communication Skills

• Proven track record in student success program development and implementation
• Demonstrated ability to supervise diverse teams and manage complex student success initiatives
• Exceptional analytical and decision-making capabilities
• Experience with strategic planning and operational leadership
• Outstanding verbal and written communication skills
• Strong interpersonal skills with ability to build relationships across all organizational levels
• Strong understanding of adult learner needs and nontraditional student populations

Personal Attributes

• High level of accuracy organization and attention to detail
• Ability to prioritize multiple projects and manage competing deadlines
• Commitment to serving diverse non-traditional learner populations
• Student-centered mindset with focus on continuous improvement
• Proven ability to manage multiple priorities in a fast-paced environment

Required Qualifications

• 5 years of experience in higher education or relevant experience with progressive responsibility
• 3 years of supervisory experience in admissions recruitment or related areas
• Masters degree in higher education administration business organizational leadership

Preferred Qualifications

• 5 years of supervisory experience in admissions recruitment or related areas
• Professional certifications in project management operations or related areas

Working Environment

• Standard office environment.
• Unexpected interruptions occur often and stress level is moderate to high.
• Noise level is quiet to moderate.

Physical Activities

• Ability to work in front of a computer for extended periods of time.
• Occasionally required to move about the office/campus.

Work Schedule

Monday - Friday 8:00 a.m. - 4:30 p.m.

Application Deadline

For consideration please submit your application materials by 4:00 p.m. (MST) October 29 2025.

Special Instructions

Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Grade Number

The salary grade for the position is 13.

Salary Range

The salary range for this position is $90000-$105000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate departmental budget availability internal salary equity considerations and available market information but not based on a candidates sex or any other protected status.

Benefits

The University of Denver offers excellent benefits including medical dental retirement paid time off tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

1. Resume

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex (including sex stereotypes sex characteristics sexual orientation gender identity and gender expression) marital family or parental status pregnancy or related conditions national origin disability or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race color national origin ancestry age religion creed disability sex (including sex stereotypes sex characteristics sexual orientation gender identity and gender expression) marital family and parental status pregnancy genetic information military enlistment or veteran status and any other class of individuals protected from discrimination under federal state or local law regulation or ordinance in any of the Universitys educational programs and activities and in the employment (including application for employment) and admissions (including application for admission) context as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Workers Rights (POWR) Act; and any other federal state and local laws regulations or ordinances that prohibit discrimination harassment and/or retaliation. For more information please see the University of Denvers NonDiscriminationStatement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.