Senior Quality Assurance Manager

Business Unit: Financial Crime
Salary range: Circa 70000 per annum DOE Benefits
Location: UK Hybrid Glasgow/Gosforth/London
Contract type: Permanent full-time

Our Team

Were expanding the newly formed Economic Crime Hub Team in 1^st Line Financial Crime and creating a Quality Assurance function. Our vision is to deliver consistent high-quality assurance against high-risk process across our Financial Crime teams.

This is a unique opportunity to help shape and establish processes from the ground up focussing on protecting our bank while enabling trusted relationships with our customers. You will lead the way in strengthening our financial crime quality controls and protecting customers and the bank from individuals who want to use Virgin Money to launder the proceeds of crime.

What youll be doing

• Assessing the financial crime operational universe and implementing a risk-based assurance framework that focuses on the highest risk areas.
• Leading a team to provide assurance on the performance of colleagues high risk processes and high-risk people to ensure delivery of a regulatory compliant customer journey.
• Maintain a suite of MI and analyse error examples and trends across the Operation identifying any training skill behavioural gaps and make recommendations to management.
• Helping to write quality assurance reports for key governance meetings.
• Challenge working practices and methods through interpretation of quality assurance outcomes as well as providing recommendations that support risk-based monitoring activity and improved customer journeys.
• Facilitate monthly reviews of the findings with Managers to ensure a collaborative approach to feedback and understanding by clearly articulating findings.
• Be responsible for continuously identifying improvements Quality Checking processes ensuring actions are in place to facilitate the provision of timely and relevant training to all colleagues
• Supporting the Economic Crime leadership team in making tactical and strategic decisions to further enhance customer experience and avoid harm.

We need you to have

• A strong background of Financial Crime Risk in banking or financial services especially Operations for personal and business banking customers.
• Experience in multiple financial crime processes for example Transaction Monitoring Name Screening Payment Screen Enhanced Due diligence etc.
• Experience in risk management principles and practises.
• Well-developed decision making and judgement with experience of working in a quality assurance environment.
• Excellent communication interpersonal questioning and listening skills.

Its a bonus if you have but not essential

• Relevant qualification from International Compliance Association (ICA) or equivalent e.g. Diploma in Financial Crime Prevention
• Experience in one of the following areas1^st Line Control teams 2LOD Compliance Assurance or Audit.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)plus the option to buy more.
• Up to five extra paid well-being days per year.
• 20 weeks paid gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market-leading pension.
• Free private medical cover income protection and life assurance.
• Flexible benefits include Cycle to Work wellness and health assessments and critical illness.

And theres no waiting around youll enjoy these benefits from day one.

If were lucky to receive a lot of interest we may close the advert early. Please ensure to submit your applications as soon as possible.

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of theNationwide grouptogether were the UKs first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer more rewarding and for the good of society. With us youll be part of an organisation uniquely positioned to make a difference to the lives of customers communities and broader society and embark on a collaborative customer obsessed and fun-filled career journey. Embrace the weekdays enjoy fantastic perks and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.

Be yourself at Virgin Money

At Virgin Money we celebrate everyone. We have fun think big and relentlessly include each other all in pursuit of our purpose: Banking but fairer more rewarding and for the good of society.Were committed to creating an inclusive culture where colleagues feel safe and inspired to contribute speak up and be heard.

As a Disability Confident Leader were committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application contact our Talent Acquisition team

Please note: If we receive a high volume of eligible applications we may need to prioritise candidates whose skills and experience most closely align with the role while still ensuring fair and equitable consideration for all applicants.

Now the legal bit
Although some of our roles allow you to be based anywhere in the UK well need you to confirm you have the right to work in the UK.

If youre successful in securing a role with us there are some checks you need to complete before starting. These include credit and criminal record checks and three years worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime it requires enhanced pre-employment checks well ask for six years of regulatory references and once in the role youll be subject to periodic employment checks.