Client Service Representative

Working at Western Carolina Regional Animal Hospital feels like being part of a close-knit family that truly caresfor each other and for every animal that walks through our doors. Our compassionate highly skilled team of doctors stays up to date with the latest advancements in veterinary medicine ensuring the best possible care for our patients. We take pride in fostering a warm supportive culture where teamwork empathy and a shared love for animals make every day rewarding.

Position Overview

• The Customer Service Representative / Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks providing valuable support to the hospital.

Key Responsibilities

• Provides excellent customer service in-person over the phone and during high-stress situations.
• Manages lobby flow addresses concerns calms distressed owners and schedules appointments.
• Handles basic medical emergencies for pets and owners ensuring safety and well-being.
• Assists with medication pickups inquiries and provides information about services and products.
• Inputs and manages data in practice management software including billing and accounts.
• Assists with retail sales weighing pets processing faxes and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• High school diploma or GED required or equivalent combination of education certification training and/or experience
• More than two years of experience as a veterinary receptionist required
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills providing courteous and prompt assistance
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Flexibility in scheduling
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing walking climbing and lifting animals up to 50 pounds

Preferred Skills (Nice to Have)

• Preferably with experience in General Practice or Emergency and Cornerstone software

Schedule:

• Full-Time Swing Shift
• 12-hour shifts nights or weekends
• Multiple shifts available

What We Offer
We care deeply about supporting our team members professionally and personally. Benefits include:

• Medical dental and vision insurance
• Paid Parental Leave (birth adoption foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources