Network Support Engineer

Roles & Responsibilities:-

• Work with different types of Ethernet and fiber Cables . Follow cabling standards (TIA-568 standard) & fiber testing equipment
• Under break fix activities repairreplace faulty equipment and software to the applicable OEM recommendation peripheral cabling (E. g patch cables used to connect wall blocks line interface units etc.)
• Tasks to be performed by FSO under onsite MACDS are below

• Add/remove CSU/DSU
• Add/remove out of band access devices/modems
• Add a router switch firewall or its modules and cards (chassis-based or non-chassis based)
• Rogue device identification (tracing the cable from the switch to the end location)
• Wiping configs

• Use MS Visio to create applicable documentation and security and network related knowledge to perform these tasks (e.g. network diagrams CMDB data compliance documentation DNS records Change records)
• Perform Site surveys (including wireless LAN site surveys) to capture all in-scope equipment and related peripheral Equipment located at a Site and to ensure all Site documentation is accurate and up-to-date and conducted in accordance with client and OEM standards.
• Provide support to network & security devices un-racking packing installing and shipping equipment to multiple locations.
• Work on switches types like Access Switch Core Switch Server Farm Switch Distribution Switch
• Perform RMA process

• Replacing network hardware
• Label patch cords
• Un-rack defective hardware
• Install RMA hardware into the Rack
• Repatch copper and Fiber cables
• Upgrade the hardware with JJTS standard code / IOS
• Complete UAT testing
• Ship back the old hardware

• Replace or install new network hardware

• Need to work with tools they will need to use to perform FSO work

• Screwdriver
• Laptop
• Hotspot
• Console Cable
• SecureCRT or PUTTY software
• Working knowledge of WebEx / Skype / Teams and AWS

Perform troubleshooting on WAN/LAN/WLAN network/Contact Center network devices

Perform wireless LAN survey for break-fix with proper equipment & training

Local contact point for escalated / aged / outstanding incidents & iTASK

Local point of contact to follow up with NOC and local vendors (e.g. Telco cabling etc)

Coordinate and manage communication with SDL and J&J Network Team (e.g. incident update)

Follow up and support on operation team open RITMs

Support other initiatives like TLM Capacity Release Problem management

Network equipment inventory and spares management (e.g. supporting / coordinate Physical inventory count)

Run reports from Network Tools (e.g. LogicMonitor Netscout Tornado Prime etc) for Network CI as required

Perform CSR / MACD / Project work as FSO

Support HCL Network team whenever & wherever required like troubleshooting knowledge sharing badging site visits assisting at site/remotely mentoring resources training and others

Other Field Services activities as per business requirement & emergencies at all times